Chief Customer Officer

Enterprise officer

Explorador de carreras · Customer Success, Support & Services · Customer Success, Support & Services Executive Leadership

M9 · C-LevelContribución individualC-Level

Rare enterprise executive level

Qué implica el puesto

Autonomía: Whole enterprise or statutory/accountable function
Alcance: Whole enterprise or statutory/accountable function
Horizonte de tiempo: 5+ years
Experticia y criterio: Sets vision, governance, culture, capital allocation and external accountability
Impacto esperado: Enterprise value, trust, sustainability and long-term viability

Habilidades esperadas (22)

Agrupadas en humanas, profesionales y técnicas. La proficiencia meta usa la escala P1–P5, y cada fila describe qué significa ese nivel para esa habilidad en particular.

Humanas (11)

Habilidad	Importancia	Meta	Qué se espera en ese nivel
Coaching Collaboration & Leadership	Core	P5	Defines enterprise or industry practice, develops other experts and shapes strategy through the skill.
Decision making Thinking & Judgment	Core	P5	Defines enterprise or industry practice, develops other experts and shapes strategy through the skill.
Delegation Collaboration & Leadership	Core	P5	Defines enterprise or industry practice, develops other experts and shapes strategy through the skill.
Executive communication Communication & Influence	Core	P5	Defines enterprise or industry practice, develops other experts and shapes strategy through the skill.
Feedback delivery Collaboration & Leadership	Core	P5	Defines enterprise or industry practice, develops other experts and shapes strategy through the skill.
Risk judgment Thinking & Judgment	Core	P5	Defines enterprise or industry practice, develops other experts and shapes strategy through the skill.
Stakeholder management Communication & Influence	Core	P5	Defines enterprise or industry practice, develops other experts and shapes strategy through the skill.
Strategic thinking Thinking & Judgment	Core	P5	Defines enterprise or industry practice, develops other experts and shapes strategy through the skill.
Talent development Collaboration & Leadership	Core	P5	Defines enterprise or industry practice, develops other experts and shapes strategy through the skill.
Conflict resolution Communication & Influence	Supporting	P5	Defines enterprise or industry practice, develops other experts and shapes strategy through the skill.
Inclusive leadership Collaboration & Leadership	Supporting	P5	Defines enterprise or industry practice, develops other experts and shapes strategy through the skill.

Profesionales (11)

Habilidad	Importancia	Meta	Qué se espera en ese nivel
Business acumen Business & Strategy	Core	P5	Defines enterprise or industry practice, develops other experts and shapes strategy through the skill.
Financial acumen Business & Strategy	Core	P5	Defines enterprise or industry practice, develops other experts and shapes strategy through the skill.
Performance management Business & Strategy	Core	P5	Defines enterprise or industry practice, develops other experts and shapes strategy through the skill.
Adoption management Customer & Services	Supporting	P5	Defines enterprise or industry practice, develops other experts and shapes strategy through the skill.
Consulting Customer & Services	Supporting	P5	Defines enterprise or industry practice, develops other experts and shapes strategy through the skill.
Customer health management Customer & Services	Supporting	P5	Defines enterprise or industry practice, develops other experts and shapes strategy through the skill.
Customer success planning Customer & Services	Supporting	P5	Defines enterprise or industry practice, develops other experts and shapes strategy through the skill.
Escalation management Customer & Services	Supporting	P5	Defines enterprise or industry practice, develops other experts and shapes strategy through the skill.
Executive business reviews Customer & Services	Supporting	P5	Defines enterprise or industry practice, develops other experts and shapes strategy through the skill.
Resource management Program, Risk & Sustainability	Supporting	P5	Defines enterprise or industry practice, develops other experts and shapes strategy through the skill.
Service delivery management Customer & Services	Supporting	P5	Defines enterprise or industry practice, develops other experts and shapes strategy through the skill.

Escalera de carrera

Se llega desde

Executive Vice President, Customer Success, Support & ServicesM8

Siguientes pasos

Es el último nivel de esta escalera. La especialización sigue, el nivel no.

Qué cambia para avanzar

Apex management level; succession is to broader C-level/CEO scope, board service or a different enterprise officer mandate rather than a standard higher level.

Fuente: SFIA; Microsoft Careers; PMI · EX11-M9