Customer Experience Specialist Intern

Developmental

Explorador de carreras · Customer Success, Support & Services · Customer Experience

IC0 · Intern / ApprenticeContribución individualIntern / Apprentice

Optional developmental level

Qué implica el puesto

Autonomía: Learns under close guidance
Alcance: Scoped tasks
Horizonte de tiempo: Days to weeks
Experticia y criterio: Foundational awareness; asks questions; follows established procedures
Impacto esperado: Delivers learning milestones and small supervised outputs

Habilidades esperadas (22)

Agrupadas en humanas, profesionales y técnicas. La proficiencia meta usa la escala P1–P5, y cada fila describe qué significa ese nivel para esa habilidad en particular.

Humanas (10)

Habilidad	Importancia	Meta	Qué se espera en ese nivel
Accountability Personal Effectiveness	Core	P1	Explains basic concepts and performs simple tasks with guidance.
Active listening Communication & Influence	Core	P1	Explains basic concepts and performs simple tasks with guidance.
Collaboration Collaboration & Leadership	Core	P1	Explains basic concepts and performs simple tasks with guidance.
Critical thinking Thinking & Judgment	Core	P1	Explains basic concepts and performs simple tasks with guidance.
Customer empathy Personal Effectiveness	Core	P1	Explains basic concepts and performs simple tasks with guidance.
Learning agility Thinking & Judgment	Core	P1	Explains basic concepts and performs simple tasks with guidance.
Ownership Personal Effectiveness	Core	P1	Explains basic concepts and performs simple tasks with guidance.
Problem solving Thinking & Judgment	Core	P1	Explains basic concepts and performs simple tasks with guidance.
Verbal communication Communication & Influence	Core	P1	Explains basic concepts and performs simple tasks with guidance.
Written communication Communication & Influence	Core	P1	Explains basic concepts and performs simple tasks with guidance.

Profesionales (12)

Habilidad	Importancia	Meta	Qué se espera en ese nivel
Business acumen Business & Strategy	Core	P1	Explains basic concepts and performs simple tasks with guidance.
Customer success planning Customer & Services	Core	P1	Explains basic concepts and performs simple tasks with guidance.
Adoption management Customer & Services	Supporting	P1	Explains basic concepts and performs simple tasks with guidance.
Consulting Customer & Services	Supporting	P1	Explains basic concepts and performs simple tasks with guidance.
Customer health management Customer & Services	Supporting	P1	Explains basic concepts and performs simple tasks with guidance.
Customer training Customer & Services	Supporting	P1	Explains basic concepts and performs simple tasks with guidance.
Escalation management Customer & Services	Supporting	P1	Explains basic concepts and performs simple tasks with guidance.
Executive business reviews Customer & Services	Supporting	P1	Explains basic concepts and performs simple tasks with guidance.
Implementation management Customer & Services	Supporting	P1	Explains basic concepts and performs simple tasks with guidance.
Knowledge management Customer & Services	Supporting	P1	Explains basic concepts and performs simple tasks with guidance.
Service delivery management Customer & Services	Supporting	P1	Explains basic concepts and performs simple tasks with guidance.
Support case management Customer & Services	Supporting	P1	Explains basic concepts and performs simple tasks with guidance.

Escalera de carrera

Se llega desde

Es el punto de entrada de esta familia.

Siguientes pasos

Associate Customer Experience SpecialistIC1Ascenso individual
Move from supervised learning to reliable contribution on clearly scoped work; demonstrate fundamentals, quality, dependability and learning velocity.

Possible when people-management capability and an organizational need exist; no automatic IC-to-M equivalence.

Qué cambia para avanzar

Move from supervised learning to reliable contribution on clearly scoped work; demonstrate fundamentals, quality, dependability and learning velocity.

Fuente: Microsoft Careers · JF0203-IC0