Customer Solutions Architect

Fully proficient

Explorador de carreras · Customer Success, Support & Services · Customer Solution Architecture

IC2 · Professional / IntermediateContribución individualProfessional / Intermediate

Standard where business need supports the level

Qué implica el puesto

Autonomía: Works independently on defined work
Alcance: Features, analyses, cases, campaigns, accounts or processes
Horizonte de tiempo: Weeks to months
Experticia y criterio: Selects appropriate methods; solves routine-to-moderate problems
Impacto esperado: Owns complete deliverables and predictable outcomes

Habilidades esperadas (22)

Agrupadas en humanas, profesionales y técnicas. La proficiencia meta usa la escala P1–P5, y cada fila describe qué significa ese nivel para esa habilidad en particular.

Humanas (10)

Habilidad	Importancia	Meta	Qué se espera en ese nivel
Accountability Personal Effectiveness	Core	P2	Applies the skill independently in common situations and knows when to escalate.
Active listening Communication & Influence	Core	P2	Applies the skill independently in common situations and knows when to escalate.
Collaboration Collaboration & Leadership	Core	P2	Applies the skill independently in common situations and knows when to escalate.
Critical thinking Thinking & Judgment	Core	P2	Applies the skill independently in common situations and knows when to escalate.
Customer empathy Personal Effectiveness	Core	P2	Applies the skill independently in common situations and knows when to escalate.
Learning agility Thinking & Judgment	Core	P2	Applies the skill independently in common situations and knows when to escalate.
Ownership Personal Effectiveness	Core	P2	Applies the skill independently in common situations and knows when to escalate.
Problem solving Thinking & Judgment	Core	P2	Applies the skill independently in common situations and knows when to escalate.
Verbal communication Communication & Influence	Core	P2	Applies the skill independently in common situations and knows when to escalate.
Written communication Communication & Influence	Core	P2	Applies the skill independently in common situations and knows when to escalate.

Profesionales (11)

Habilidad	Importancia	Meta	Qué se espera en ese nivel
Business acumen Business & Strategy	Core	P2	Applies the skill independently in common situations and knows when to escalate.
Customer success planning Customer & Services	Core	P2	Applies the skill independently in common situations and knows when to escalate.
Adoption management Customer & Services	Supporting	P2	Applies the skill independently in common situations and knows when to escalate.
Consulting Customer & Services	Supporting	P2	Applies the skill independently in common situations and knows when to escalate.
Customer health management Customer & Services	Supporting	P2	Applies the skill independently in common situations and knows when to escalate.
Customer training Customer & Services	Supporting	P2	Applies the skill independently in common situations and knows when to escalate.
Escalation management Customer & Services	Supporting	P2	Applies the skill independently in common situations and knows when to escalate.
Executive business reviews Customer & Services	Supporting	P2	Applies the skill independently in common situations and knows when to escalate.
Implementation management Customer & Services	Supporting	P2	Applies the skill independently in common situations and knows when to escalate.
Knowledge management Customer & Services	Supporting	P2	Applies the skill independently in common situations and knows when to escalate.
Service delivery management Customer & Services	Supporting	P2	Applies the skill independently in common situations and knows when to escalate.

Técnicas (1)

Habilidad	Importancia	Meta	Qué se espera en ese nivel
Enterprise architecture Enterprise Systems & Automation	Supporting	P2	Applies the skill independently in common situations and knows when to escalate.

Escalera de carrera

Se llega desde

Associate Customer Solutions ArchitectIC1

Siguientes pasos

Senior Customer Solutions ArchitectIC3Ascenso individual
Move from defined independent work to ambiguous, complex ownership; deepen judgment, mentor others and improve team practices.

Possible when people-management capability and an organizational need exist; no automatic IC-to-M equivalence.

Qué cambia para avanzar

Move from defined independent work to ambiguous, complex ownership; deepen judgment, mentor others and improve team practices.

Fuente: Microsoft Careers · JF0200-IC2