Director, Service Supply Chain

Functional leader

Explorador de carreras · Customer Success, Support & Services · Service Supply Chain Management

M3 · DirectorContribución individualDirector

Standard where organizational scale supports the level

Qué implica el puesto

Autonomía: Department / major product or regional function
Alcance: Department / major product or regional function
Horizonte de tiempo: 1-2 years
Experticia y criterio: Sets functional strategy, operating model and investment priorities
Impacto esperado: Department/business outcomes

Habilidades esperadas (19)

Agrupadas en humanas, profesionales y técnicas. La proficiencia meta usa la escala P1–P5, y cada fila describe qué significa ese nivel para esa habilidad en particular.

Humanas (12)

Habilidad	Importancia	Meta	Qué se espera en ese nivel
Coaching Collaboration & Leadership	Core	P4	Sets standards, integrates the skill across teams and resolves novel or high-impact problems.
Decision making Thinking & Judgment	Core	P4	Sets standards, integrates the skill across teams and resolves novel or high-impact problems.
Delegation Collaboration & Leadership	Core	P4	Sets standards, integrates the skill across teams and resolves novel or high-impact problems.
Executive communication Communication & Influence	Core	P4	Sets standards, integrates the skill across teams and resolves novel or high-impact problems.
Feedback delivery Collaboration & Leadership	Core	P4	Sets standards, integrates the skill across teams and resolves novel or high-impact problems.
Risk judgment Thinking & Judgment	Core	P4	Sets standards, integrates the skill across teams and resolves novel or high-impact problems.
Stakeholder management Communication & Influence	Core	P4	Sets standards, integrates the skill across teams and resolves novel or high-impact problems.
Strategic thinking Thinking & Judgment	Core	P4	Sets standards, integrates the skill across teams and resolves novel or high-impact problems.
Talent development Collaboration & Leadership	Core	P4	Sets standards, integrates the skill across teams and resolves novel or high-impact problems.
Conflict resolution Communication & Influence	Supporting	P4	Sets standards, integrates the skill across teams and resolves novel or high-impact problems.
Inclusive leadership Collaboration & Leadership	Supporting	P4	Sets standards, integrates the skill across teams and resolves novel or high-impact problems.
Technical documentation discipline Operational Human Skills	Supporting	P4	Models and institutionalizes Technical documentation discipline across teams.

Profesionales (6)

Habilidad	Importancia	Meta	Qué se espera en ese nivel
Business acumen Business & Strategy	Core	P4	Sets standards, integrates the skill across teams and resolves novel or high-impact problems.
Financial acumen Business & Strategy	Core	P4	Sets standards, integrates the skill across teams and resolves novel or high-impact problems.
Performance management Business & Strategy	Core	P4	Sets standards, integrates the skill across teams and resolves novel or high-impact problems.
Customer escalation management Customer Operations & Contact Centers	Supporting	P4	Sets cross-team standards and governance for Customer escalation management, integrating risk, metrics and stakeholder needs.
Resource management Program, Risk & Sustainability	Supporting	P4	Sets standards, integrates the skill across teams and resolves novel or high-impact problems.
Service parts logistics Supply Chain, Logistics & Trade	Supporting	P4	Sets cross-team standards and governance for Service parts logistics, integrating risk, metrics and stakeholder needs.

Técnicas (1)

Habilidad	Importancia	Meta	Qué se espera en ese nivel
Equipment troubleshooting Manufacturing Systems & Automation	Supporting	P4	Designs standards/approaches for Equipment troubleshooting, leads cross-team implementation and mentors practitioners.

Escalera de carrera

Se llega desde

Senior Manager, Service Supply ChainM2

Siguientes pasos

Senior Director, Service Supply ChainM4Ascenso en gestión
Move from department leadership to large multi-portfolio leadership; integrate functions, influence enterprise decisions and strengthen the leadership pipeline.

People management requires sustained evidence of coaching, performance management, staffing judgment and organizational leadership - not simply greater individual expertise.

Qué cambia para avanzar

Move from department leadership to large multi-portfolio leadership; integrate functions, influence enterprise decisions and strengthen the leadership pipeline.

Fuente: PROCOMER FTZ benchmark; SFIA; PMI · MF318-M3