Manager, CRM Operations

First-line manager

Explorador de carreras · Revenue Operations & Sales Enablement · CRM Operations Management

M1 · ManagerContribución individualManager

Standard where organizational scale supports the level

Qué implica el puesto

Autonomía: One team
Alcance: One team
Horizonte de tiempo: Quarterly
Experticia y criterio: Owns people performance, staffing, delivery and team operating system
Impacto esperado: Team outcomes, engagement and capability

Habilidades esperadas (22)

Agrupadas en humanas, profesionales y técnicas. La proficiencia meta usa la escala P1–P5, y cada fila describe qué significa ese nivel para esa habilidad en particular.

Humanas (11)

Habilidad	Importancia	Meta	Qué se espera en ese nivel
Coaching Collaboration & Leadership	Core	P3	Handles complex situations, adapts methods and coaches less-experienced colleagues.
Decision making Thinking & Judgment	Core	P3	Handles complex situations, adapts methods and coaches less-experienced colleagues.
Delegation Collaboration & Leadership	Core	P3	Handles complex situations, adapts methods and coaches less-experienced colleagues.
Executive communication Communication & Influence	Core	P3	Handles complex situations, adapts methods and coaches less-experienced colleagues.
Feedback delivery Collaboration & Leadership	Core	P3	Handles complex situations, adapts methods and coaches less-experienced colleagues.
Risk judgment Thinking & Judgment	Core	P3	Handles complex situations, adapts methods and coaches less-experienced colleagues.
Stakeholder management Communication & Influence	Core	P3	Handles complex situations, adapts methods and coaches less-experienced colleagues.
Strategic thinking Thinking & Judgment	Core	P3	Handles complex situations, adapts methods and coaches less-experienced colleagues.
Talent development Collaboration & Leadership	Core	P3	Handles complex situations, adapts methods and coaches less-experienced colleagues.
Conflict resolution Communication & Influence	Supporting	P3	Handles complex situations, adapts methods and coaches less-experienced colleagues.
Inclusive leadership Collaboration & Leadership	Supporting	P3	Handles complex situations, adapts methods and coaches less-experienced colleagues.

Profesionales (11)

Habilidad	Importancia	Meta	Qué se espera en ese nivel
Business acumen Business & Strategy	Core	P3	Handles complex situations, adapts methods and coaches less-experienced colleagues.
Financial acumen Business & Strategy	Core	P3	Handles complex situations, adapts methods and coaches less-experienced colleagues.
Performance management Business & Strategy	Core	P3	Handles complex situations, adapts methods and coaches less-experienced colleagues.
CRM process design Sales & Revenue	Supporting	P3	Handles complex situations, adapts methods and coaches less-experienced colleagues.
Quota planning Sales & Revenue	Supporting	P3	Handles complex situations, adapts methods and coaches less-experienced colleagues.
Resource management Program, Risk & Sustainability	Supporting	P3	Handles complex situations, adapts methods and coaches less-experienced colleagues.
Revenue operations Sales & Revenue	Supporting	P3	Handles complex situations, adapts methods and coaches less-experienced colleagues.
Sales compensation design Sales & Revenue	Supporting	P3	Handles complex situations, adapts methods and coaches less-experienced colleagues.
Sales enablement Sales & Revenue	Supporting	P3	Handles complex situations, adapts methods and coaches less-experienced colleagues.
Sales forecasting Sales & Revenue	Supporting	P3	Handles complex situations, adapts methods and coaches less-experienced colleagues.
Territory planning Sales & Revenue	Supporting	P3	Handles complex situations, adapts methods and coaches less-experienced colleagues.

Escalera de carrera

Se llega desde

Supervisor / Team Lead, CRM OperationsM0

Siguientes pasos

Senior Manager, CRM OperationsM2Ascenso en gestión
Move from one-team management to multi-team or manager-of-managers scope; allocate resources across priorities and build leadership bench strength.

People management requires sustained evidence of coaching, performance management, staffing judgment and organizational leadership - not simply greater individual expertise.

Qué cambia para avanzar

Move from one-team management to multi-team or manager-of-managers scope; allocate resources across priorities and build leadership bench strength.

Fuente: SFIA; PMI; Microsoft Careers · MF121-M1