Manager, Field Service

First-line manager

Explorador de carreras · Customer Success, Support & Services · Field Service Management

M1 · ManagerContribución individualManager

Standard where organizational scale supports the level

Qué implica el puesto

Autonomía: One team
Alcance: One team
Horizonte de tiempo: Quarterly
Experticia y criterio: Owns people performance, staffing, delivery and team operating system
Impacto esperado: Team outcomes, engagement and capability

Habilidades esperadas (19)

Agrupadas en humanas, profesionales y técnicas. La proficiencia meta usa la escala P1–P5, y cada fila describe qué significa ese nivel para esa habilidad en particular.

Humanas (12)

Habilidad	Importancia	Meta	Qué se espera en ese nivel
Coaching Collaboration & Leadership	Core	P3	Handles complex situations, adapts methods and coaches less-experienced colleagues.
Decision making Thinking & Judgment	Core	P3	Handles complex situations, adapts methods and coaches less-experienced colleagues.
Delegation Collaboration & Leadership	Core	P3	Handles complex situations, adapts methods and coaches less-experienced colleagues.
Executive communication Communication & Influence	Core	P3	Handles complex situations, adapts methods and coaches less-experienced colleagues.
Feedback delivery Collaboration & Leadership	Core	P3	Handles complex situations, adapts methods and coaches less-experienced colleagues.
Risk judgment Thinking & Judgment	Core	P3	Handles complex situations, adapts methods and coaches less-experienced colleagues.
Stakeholder management Communication & Influence	Core	P3	Handles complex situations, adapts methods and coaches less-experienced colleagues.
Strategic thinking Thinking & Judgment	Core	P3	Handles complex situations, adapts methods and coaches less-experienced colleagues.
Talent development Collaboration & Leadership	Core	P3	Handles complex situations, adapts methods and coaches less-experienced colleagues.
Conflict resolution Communication & Influence	Supporting	P3	Handles complex situations, adapts methods and coaches less-experienced colleagues.
Inclusive leadership Collaboration & Leadership	Supporting	P3	Handles complex situations, adapts methods and coaches less-experienced colleagues.
Technical documentation discipline Operational Human Skills	Supporting	P3	Adapts Technical documentation discipline in difficult situations and coaches others.

Profesionales (6)

Habilidad	Importancia	Meta	Qué se espera en ese nivel
Business acumen Business & Strategy	Core	P3	Handles complex situations, adapts methods and coaches less-experienced colleagues.
Financial acumen Business & Strategy	Core	P3	Handles complex situations, adapts methods and coaches less-experienced colleagues.
Performance management Business & Strategy	Core	P3	Handles complex situations, adapts methods and coaches less-experienced colleagues.
Customer escalation management Customer Operations & Contact Centers	Supporting	P3	Owns complex Customer escalation management cases/processes, improves controls and coaches colleagues.
Resource management Program, Risk & Sustainability	Supporting	P3	Handles complex situations, adapts methods and coaches less-experienced colleagues.
Service parts logistics Supply Chain, Logistics & Trade	Supporting	P3	Owns complex Service parts logistics cases/processes, improves controls and coaches colleagues.

Técnicas (1)

Habilidad	Importancia	Meta	Qué se espera en ese nivel
Equipment troubleshooting Manufacturing Systems & Automation	Supporting	P3	Independently applies Equipment troubleshooting to complex work, troubleshoots issues and improves local practice.

Escalera de carrera

Se llega desde

Supervisor / Team Lead, Field ServiceM0

Siguientes pasos

Senior Manager, Field ServiceM2Ascenso en gestión
Move from one-team management to multi-team or manager-of-managers scope; allocate resources across priorities and build leadership bench strength.

People management requires sustained evidence of coaching, performance management, staffing judgment and organizational leadership - not simply greater individual expertise.

Qué cambia para avanzar

Move from one-team management to multi-team or manager-of-managers scope; allocate resources across priorities and build leadership bench strength.

Fuente: PROCOMER FTZ benchmark; SFIA; PMI · MF315-M1