Principal Customer Success Program Manager
Enterprise expert
Explorador de carreras · Customer Success, Support & Services · Customer Success Programs
Standard where business need supports the level
Qué implica el puesto
- Autonomía
- Defines strategy and standards across a function
- Alcance
- Business unit / enterprise capability
- Horizonte de tiempo
- 1-2 years
- Experticia y criterio
- Recognized authority; shapes investment and technical/professional strategy
- Impacto esperado
- Changes enterprise outcomes through expertise and influence
Habilidades esperadas (22)
Agrupadas en humanas, profesionales y técnicas. La proficiencia meta usa la escala P1–P5, y cada fila describe qué significa ese nivel para esa habilidad en particular.
Humanas (10)
| Habilidad | Importancia | Meta | Qué se espera en ese nivel |
|---|---|---|---|
| Accountability Personal Effectiveness | Core | P4 | Sets standards, integrates the skill across teams and resolves novel or high-impact problems. |
| Active listening Communication & Influence | Core | P3 | Handles complex situations, adapts methods and coaches less-experienced colleagues. |
| Collaboration Collaboration & Leadership | Core | P4 | Sets standards, integrates the skill across teams and resolves novel or high-impact problems. |
| Critical thinking Thinking & Judgment | Core | P4 | Sets standards, integrates the skill across teams and resolves novel or high-impact problems. |
| Customer empathy Personal Effectiveness | Core | P4 | Sets standards, integrates the skill across teams and resolves novel or high-impact problems. |
| Learning agility Thinking & Judgment | Core | P4 | Sets standards, integrates the skill across teams and resolves novel or high-impact problems. |
| Ownership Personal Effectiveness | Core | P4 | Sets standards, integrates the skill across teams and resolves novel or high-impact problems. |
| Problem solving Thinking & Judgment | Core | P4 | Sets standards, integrates the skill across teams and resolves novel or high-impact problems. |
| Verbal communication Communication & Influence | Core | P3 | Handles complex situations, adapts methods and coaches less-experienced colleagues. |
| Written communication Communication & Influence | Core | P3 | Handles complex situations, adapts methods and coaches less-experienced colleagues. |
Profesionales (12)
| Habilidad | Importancia | Meta | Qué se espera en ese nivel |
|---|---|---|---|
| Business acumen Business & Strategy | Core | P4 | Sets standards, integrates the skill across teams and resolves novel or high-impact problems. |
| Customer success planning Customer & Services | Core | P4 | Sets standards, integrates the skill across teams and resolves novel or high-impact problems. |
| Adoption management Customer & Services | Supporting | P4 | Sets standards, integrates the skill across teams and resolves novel or high-impact problems. |
| Consulting Customer & Services | Supporting | P4 | Sets standards, integrates the skill across teams and resolves novel or high-impact problems. |
| Customer health management Customer & Services | Supporting | P4 | Sets standards, integrates the skill across teams and resolves novel or high-impact problems. |
| Customer training Customer & Services | Supporting | P4 | Sets standards, integrates the skill across teams and resolves novel or high-impact problems. |
| Escalation management Customer & Services | Supporting | P4 | Sets standards, integrates the skill across teams and resolves novel or high-impact problems. |
| Executive business reviews Customer & Services | Supporting | P4 | Sets standards, integrates the skill across teams and resolves novel or high-impact problems. |
| Implementation management Customer & Services | Supporting | P4 | Sets standards, integrates the skill across teams and resolves novel or high-impact problems. |
| Knowledge management Customer & Services | Supporting | P4 | Sets standards, integrates the skill across teams and resolves novel or high-impact problems. |
| Service delivery management Customer & Services | Supporting | P4 | Sets standards, integrates the skill across teams and resolves novel or high-impact problems. |
| Support case management Customer & Services | Supporting | P4 | Sets standards, integrates the skill across teams and resolves novel or high-impact problems. |
Escalera de carrera
Se llega desde
Siguientes pasos
Es el último nivel de esta escalera. La especialización sigue, el nivel no.
Qué cambia para avanzar
Move from enterprise expert to senior enterprise authority; solve novel problems across business units and anticipate longer-horizon shifts.
Fuente: Microsoft Careers; PMI · JF0194-IC5