Principal Service Delivery Manager
Enterprise expert
Explorador de carreras · Customer Success, Support & Services · Service Delivery Management
Standard where business need supports the level
Qué implica el puesto
- Autonomía
- Defines strategy and standards across a function
- Alcance
- Business unit / enterprise capability
- Horizonte de tiempo
- 1-2 years
- Experticia y criterio
- Recognized authority; shapes investment and technical/professional strategy
- Impacto esperado
- Changes enterprise outcomes through expertise and influence
Habilidades esperadas (22)
Agrupadas en humanas, profesionales y técnicas. La proficiencia meta usa la escala P1–P5, y cada fila describe qué significa ese nivel para esa habilidad en particular.
Humanas (10)
| Habilidad | Importancia | Meta | Qué se espera en ese nivel |
|---|---|---|---|
| Accountability Personal Effectiveness | Core | P4 | Sets standards, integrates the skill across teams and resolves novel or high-impact problems. |
| Active listening Communication & Influence | Core | P3 | Handles complex situations, adapts methods and coaches less-experienced colleagues. |
| Collaboration Collaboration & Leadership | Core | P4 | Sets standards, integrates the skill across teams and resolves novel or high-impact problems. |
| Critical thinking Thinking & Judgment | Core | P4 | Sets standards, integrates the skill across teams and resolves novel or high-impact problems. |
| Customer empathy Personal Effectiveness | Core | P4 | Sets standards, integrates the skill across teams and resolves novel or high-impact problems. |
| Learning agility Thinking & Judgment | Core | P4 | Sets standards, integrates the skill across teams and resolves novel or high-impact problems. |
| Ownership Personal Effectiveness | Core | P4 | Sets standards, integrates the skill across teams and resolves novel or high-impact problems. |
| Problem solving Thinking & Judgment | Core | P4 | Sets standards, integrates the skill across teams and resolves novel or high-impact problems. |
| Verbal communication Communication & Influence | Core | P3 | Handles complex situations, adapts methods and coaches less-experienced colleagues. |
| Written communication Communication & Influence | Core | P3 | Handles complex situations, adapts methods and coaches less-experienced colleagues. |
Profesionales (12)
| Habilidad | Importancia | Meta | Qué se espera en ese nivel |
|---|---|---|---|
| Business acumen Business & Strategy | Core | P4 | Sets standards, integrates the skill across teams and resolves novel or high-impact problems. |
| Customer success planning Customer & Services | Core | P4 | Sets standards, integrates the skill across teams and resolves novel or high-impact problems. |
| Adoption management Customer & Services | Supporting | P4 | Sets standards, integrates the skill across teams and resolves novel or high-impact problems. |
| Consulting Customer & Services | Supporting | P4 | Sets standards, integrates the skill across teams and resolves novel or high-impact problems. |
| Customer health management Customer & Services | Supporting | P4 | Sets standards, integrates the skill across teams and resolves novel or high-impact problems. |
| Customer training Customer & Services | Supporting | P4 | Sets standards, integrates the skill across teams and resolves novel or high-impact problems. |
| Escalation management Customer & Services | Supporting | P4 | Sets standards, integrates the skill across teams and resolves novel or high-impact problems. |
| Executive business reviews Customer & Services | Supporting | P4 | Sets standards, integrates the skill across teams and resolves novel or high-impact problems. |
| Implementation management Customer & Services | Supporting | P4 | Sets standards, integrates the skill across teams and resolves novel or high-impact problems. |
| Knowledge management Customer & Services | Supporting | P4 | Sets standards, integrates the skill across teams and resolves novel or high-impact problems. |
| Service delivery management Customer & Services | Supporting | P4 | Sets standards, integrates the skill across teams and resolves novel or high-impact problems. |
| Support case management Customer & Services | Supporting | P4 | Sets standards, integrates the skill across teams and resolves novel or high-impact problems. |
Escalera de carrera
Se llega desde
Siguientes pasos
- Senior Principal Service Delivery ManagerIC6Ascenso individual
Move from enterprise expert to senior enterprise authority; solve novel problems across business units and anticipate longer-horizon shifts.
Qué cambia para avanzar
Move from enterprise expert to senior enterprise authority; solve novel problems across business units and anticipate longer-horizon shifts.
Fuente: Microsoft Careers; SFIA · JF0202-IC5