Senior Director, Professional Services

Multi-function / multi-region leader

Explorador de carreras · Customer Success, Support & Services · Professional Services Management

M4 · Senior DirectorContribución individualSenior Director

Standard where organizational scale supports the level

Qué implica el puesto

Autonomía: Large department / multiple portfolios
Alcance: Large department / multiple portfolios
Horizonte de tiempo: 2-3 years
Experticia y criterio: Integrates functions, shapes enterprise decisions, builds leadership pipeline
Impacto esperado: Large-scale transformation and business results

Habilidades esperadas (22)

Agrupadas en humanas, profesionales y técnicas. La proficiencia meta usa la escala P1–P5, y cada fila describe qué significa ese nivel para esa habilidad en particular.

Humanas (11)

Habilidad	Importancia	Meta	Qué se espera en ese nivel
Coaching Collaboration & Leadership	Core	P4	Sets standards, integrates the skill across teams and resolves novel or high-impact problems.
Decision making Thinking & Judgment	Core	P4	Sets standards, integrates the skill across teams and resolves novel or high-impact problems.
Delegation Collaboration & Leadership	Core	P4	Sets standards, integrates the skill across teams and resolves novel or high-impact problems.
Executive communication Communication & Influence	Core	P4	Sets standards, integrates the skill across teams and resolves novel or high-impact problems.
Feedback delivery Collaboration & Leadership	Core	P4	Sets standards, integrates the skill across teams and resolves novel or high-impact problems.
Risk judgment Thinking & Judgment	Core	P4	Sets standards, integrates the skill across teams and resolves novel or high-impact problems.
Stakeholder management Communication & Influence	Core	P4	Sets standards, integrates the skill across teams and resolves novel or high-impact problems.
Strategic thinking Thinking & Judgment	Core	P4	Sets standards, integrates the skill across teams and resolves novel or high-impact problems.
Talent development Collaboration & Leadership	Core	P4	Sets standards, integrates the skill across teams and resolves novel or high-impact problems.
Conflict resolution Communication & Influence	Supporting	P4	Sets standards, integrates the skill across teams and resolves novel or high-impact problems.
Inclusive leadership Collaboration & Leadership	Supporting	P4	Sets standards, integrates the skill across teams and resolves novel or high-impact problems.

Profesionales (11)

Habilidad	Importancia	Meta	Qué se espera en ese nivel
Business acumen Business & Strategy	Core	P4	Sets standards, integrates the skill across teams and resolves novel or high-impact problems.
Financial acumen Business & Strategy	Core	P4	Sets standards, integrates the skill across teams and resolves novel or high-impact problems.
Performance management Business & Strategy	Core	P4	Sets standards, integrates the skill across teams and resolves novel or high-impact problems.
Adoption management Customer & Services	Supporting	P4	Sets standards, integrates the skill across teams and resolves novel or high-impact problems.
Consulting Customer & Services	Supporting	P4	Sets standards, integrates the skill across teams and resolves novel or high-impact problems.
Customer health management Customer & Services	Supporting	P4	Sets standards, integrates the skill across teams and resolves novel or high-impact problems.
Customer success planning Customer & Services	Supporting	P4	Sets standards, integrates the skill across teams and resolves novel or high-impact problems.
Escalation management Customer & Services	Supporting	P4	Sets standards, integrates the skill across teams and resolves novel or high-impact problems.
Executive business reviews Customer & Services	Supporting	P4	Sets standards, integrates the skill across teams and resolves novel or high-impact problems.
Resource management Program, Risk & Sustainability	Supporting	P4	Sets standards, integrates the skill across teams and resolves novel or high-impact problems.
Service delivery management Customer & Services	Supporting	P4	Sets standards, integrates the skill across teams and resolves novel or high-impact problems.

Escalera de carrera

Se llega desde

Director, Professional ServicesM3

Siguientes pasos

AVP / Head of Professional ServicesM5Ascenso en gestión
Move into a major function/geography executive layer; translate enterprise strategy into a broad operating domain and own strategic outcomes.

People management requires sustained evidence of coaching, performance management, staffing judgment and organizational leadership - not simply greater individual expertise.

Qué cambia para avanzar

Move into a major function/geography executive layer; translate enterprise strategy into a broad operating domain and own strategic outcomes.

Fuente: SFIA; PMI; Microsoft Careers · MF126-M4