Senior Manager, Professional Services

Manager of a large team or managers

Explorador de carreras · Customer Success, Support & Services · Professional Services Management

M2 · Senior ManagerContribución individualSenior Manager

Standard where organizational scale supports the level

Qué implica el puesto

Autonomía: Multiple teams / one capability
Alcance: Multiple teams / one capability
Horizonte de tiempo: Quarterly-annual
Experticia y criterio: Balances portfolios, develops managers, allocates resources
Impacto esperado: Multi-team outcomes and bench strength

Habilidades esperadas (22)

Agrupadas en humanas, profesionales y técnicas. La proficiencia meta usa la escala P1–P5, y cada fila describe qué significa ese nivel para esa habilidad en particular.

Humanas (11)

Habilidad	Importancia	Meta	Qué se espera en ese nivel
Coaching Collaboration & Leadership	Core	P3	Handles complex situations, adapts methods and coaches less-experienced colleagues.
Decision making Thinking & Judgment	Core	P3	Handles complex situations, adapts methods and coaches less-experienced colleagues.
Delegation Collaboration & Leadership	Core	P3	Handles complex situations, adapts methods and coaches less-experienced colleagues.
Executive communication Communication & Influence	Core	P3	Handles complex situations, adapts methods and coaches less-experienced colleagues.
Feedback delivery Collaboration & Leadership	Core	P3	Handles complex situations, adapts methods and coaches less-experienced colleagues.
Risk judgment Thinking & Judgment	Core	P3	Handles complex situations, adapts methods and coaches less-experienced colleagues.
Stakeholder management Communication & Influence	Core	P3	Handles complex situations, adapts methods and coaches less-experienced colleagues.
Strategic thinking Thinking & Judgment	Core	P3	Handles complex situations, adapts methods and coaches less-experienced colleagues.
Talent development Collaboration & Leadership	Core	P3	Handles complex situations, adapts methods and coaches less-experienced colleagues.
Conflict resolution Communication & Influence	Supporting	P3	Handles complex situations, adapts methods and coaches less-experienced colleagues.
Inclusive leadership Collaboration & Leadership	Supporting	P3	Handles complex situations, adapts methods and coaches less-experienced colleagues.

Profesionales (11)

Habilidad	Importancia	Meta	Qué se espera en ese nivel
Business acumen Business & Strategy	Core	P3	Handles complex situations, adapts methods and coaches less-experienced colleagues.
Financial acumen Business & Strategy	Core	P3	Handles complex situations, adapts methods and coaches less-experienced colleagues.
Performance management Business & Strategy	Core	P3	Handles complex situations, adapts methods and coaches less-experienced colleagues.
Adoption management Customer & Services	Supporting	P3	Handles complex situations, adapts methods and coaches less-experienced colleagues.
Consulting Customer & Services	Supporting	P3	Handles complex situations, adapts methods and coaches less-experienced colleagues.
Customer health management Customer & Services	Supporting	P3	Handles complex situations, adapts methods and coaches less-experienced colleagues.
Customer success planning Customer & Services	Supporting	P3	Handles complex situations, adapts methods and coaches less-experienced colleagues.
Escalation management Customer & Services	Supporting	P3	Handles complex situations, adapts methods and coaches less-experienced colleagues.
Executive business reviews Customer & Services	Supporting	P3	Handles complex situations, adapts methods and coaches less-experienced colleagues.
Resource management Program, Risk & Sustainability	Supporting	P3	Handles complex situations, adapts methods and coaches less-experienced colleagues.
Service delivery management Customer & Services	Supporting	P3	Handles complex situations, adapts methods and coaches less-experienced colleagues.

Escalera de carrera

Se llega desde

Manager, Professional ServicesM1

Siguientes pasos

Director, Professional ServicesM3Ascenso en gestión
Move from multi-team management to department leadership; set functional strategy, operating model, workforce plan and investment priorities.

People management requires sustained evidence of coaching, performance management, staffing judgment and organizational leadership - not simply greater individual expertise.

Qué cambia para avanzar

Move from multi-team management to department leadership; set functional strategy, operating model, workforce plan and investment priorities.

Fuente: SFIA; PMI; Microsoft Careers · MF126-M2