Supervisor / Team Lead, Administrative Support

Optional first-line people manager

Explorador de carreras · Corporate Administration & Executive Support · Administrative Support Management

M0 · Supervisor / Team LeadContribución individualSupervisor / Team Lead

Optional frontline layer

Qué implica el puesto

Autonomía: Single operational team / shift
Alcance: Single operational team / shift
Horizonte de tiempo: Daily-weekly
Experticia y criterio: Assigns work, coaches execution, handles immediate escalations
Impacto esperado: Reliable team execution and safe/quality operations

Habilidades esperadas (22)

Agrupadas en humanas, profesionales y técnicas. La proficiencia meta usa la escala P1–P5, y cada fila describe qué significa ese nivel para esa habilidad en particular.

Humanas (16)

Habilidad	Importancia	Meta	Qué se espera en ese nivel
Coaching Collaboration & Leadership	Core	P2	Applies the skill independently in common situations and knows when to escalate.
Decision making Thinking & Judgment	Core	P2	Applies the skill independently in common situations and knows when to escalate.
Delegation Collaboration & Leadership	Core	P2	Applies the skill independently in common situations and knows when to escalate.
Executive communication Communication & Influence	Core	P2	Applies the skill independently in common situations and knows when to escalate.
Feedback delivery Collaboration & Leadership	Core	P2	Applies the skill independently in common situations and knows when to escalate.
Risk judgment Thinking & Judgment	Core	P2	Applies the skill independently in common situations and knows when to escalate.
Stakeholder management Communication & Influence	Core	P2	Applies the skill independently in common situations and knows when to escalate.
Strategic thinking Thinking & Judgment	Core	P2	Applies the skill independently in common situations and knows when to escalate.
Talent development Collaboration & Leadership	Core	P2	Applies the skill independently in common situations and knows when to escalate.
Attention to detail Personal Effectiveness	Supporting	P2	Applies the skill independently in common situations and knows when to escalate.
Conflict resolution Communication & Influence	Supporting	P2	Applies the skill independently in common situations and knows when to escalate.
Inclusive leadership Collaboration & Leadership	Supporting	P2	Applies the skill independently in common situations and knows when to escalate.
Prioritization Personal Effectiveness	Supporting	P2	Applies the skill independently in common situations and knows when to escalate.
Professionalism Personal Effectiveness	Supporting	P2	Applies the skill independently in common situations and knows when to escalate.
Relationship building Collaboration & Leadership	Supporting	P2	Applies the skill independently in common situations and knows when to escalate.
Time management Personal Effectiveness	Supporting	P2	Applies the skill independently in common situations and knows when to escalate.

Profesionales (6)

Habilidad	Importancia	Meta	Qué se espera en ese nivel
Business acumen Business & Strategy	Core	P2	Applies the skill independently in common situations and knows when to escalate.
Financial acumen Business & Strategy	Core	P2	Applies the skill independently in common situations and knows when to escalate.
Performance management Business & Strategy	Core	P2	Applies the skill independently in common situations and knows when to escalate.
Corporate governance Legal, Compliance & Policy	Supporting	P2	Applies the skill independently in common situations and knows when to escalate.
Records management Legal, Compliance & Policy	Supporting	P2	Applies the skill independently in common situations and knows when to escalate.
Resource management Program, Risk & Sustainability	Supporting	P2	Applies the skill independently in common situations and knows when to escalate.

Escalera de carrera

Se llega desde

Es el punto de entrada de esta familia.

Siguientes pasos

Manager, Administrative SupportM1Ascenso en gestión
Move from direct work coordination to full people-management accountability: performance, staffing, coaching, delivery and team health.

People management requires sustained evidence of coaching, performance management, staffing judgment and organizational leadership - not simply greater individual expertise.

Qué cambia para avanzar

Move from direct work coordination to full people-management accountability: performance, staffing, coaching, delivery and team health.

Fuente: SFIA; PMI; Microsoft Careers · MF277-M0