Vice President, Field Service

Executive leader

Explorador de carreras · Customer Success, Support & Services · Field Service Management

M6 · Vice PresidentContribución individualVice President

Standard where organizational scale supports the level

Qué implica el puesto

Autonomía: Global function / business segment
Alcance: Global function / business segment
Horizonte de tiempo: 3-5 years
Experticia y criterio: Sets enterprise-level strategy, capital and organization design
Impacto esperado: Material company-level business outcomes

Habilidades esperadas (19)

Agrupadas en humanas, profesionales y técnicas. La proficiencia meta usa la escala P1–P5, y cada fila describe qué significa ese nivel para esa habilidad en particular.

Humanas (12)

Habilidad	Importancia	Meta	Qué se espera en ese nivel
Coaching Collaboration & Leadership	Core	P5	Defines enterprise or industry practice, develops other experts and shapes strategy through the skill.
Decision making Thinking & Judgment	Core	P5	Defines enterprise or industry practice, develops other experts and shapes strategy through the skill.
Delegation Collaboration & Leadership	Core	P5	Defines enterprise or industry practice, develops other experts and shapes strategy through the skill.
Executive communication Communication & Influence	Core	P5	Defines enterprise or industry practice, develops other experts and shapes strategy through the skill.
Feedback delivery Collaboration & Leadership	Core	P5	Defines enterprise or industry practice, develops other experts and shapes strategy through the skill.
Risk judgment Thinking & Judgment	Core	P5	Defines enterprise or industry practice, develops other experts and shapes strategy through the skill.
Stakeholder management Communication & Influence	Core	P5	Defines enterprise or industry practice, develops other experts and shapes strategy through the skill.
Strategic thinking Thinking & Judgment	Core	P5	Defines enterprise or industry practice, develops other experts and shapes strategy through the skill.
Talent development Collaboration & Leadership	Core	P5	Defines enterprise or industry practice, develops other experts and shapes strategy through the skill.
Conflict resolution Communication & Influence	Supporting	P5	Defines enterprise or industry practice, develops other experts and shapes strategy through the skill.
Inclusive leadership Collaboration & Leadership	Supporting	P5	Defines enterprise or industry practice, develops other experts and shapes strategy through the skill.
Technical documentation discipline Operational Human Skills	Supporting	P5	Shapes enterprise culture and leader expectations through Technical documentation discipline.

Profesionales (6)

Habilidad	Importancia	Meta	Qué se espera en ese nivel
Business acumen Business & Strategy	Core	P5	Defines enterprise or industry practice, develops other experts and shapes strategy through the skill.
Financial acumen Business & Strategy	Core	P5	Defines enterprise or industry practice, develops other experts and shapes strategy through the skill.
Performance management Business & Strategy	Core	P5	Defines enterprise or industry practice, develops other experts and shapes strategy through the skill.
Customer escalation management Customer Operations & Contact Centers	Supporting	P5	Defines enterprise strategy or external practice for Customer escalation management and develops other experts.
Resource management Program, Risk & Sustainability	Supporting	P5	Defines enterprise or industry practice, develops other experts and shapes strategy through the skill.
Service parts logistics Supply Chain, Logistics & Trade	Supporting	P5	Defines enterprise strategy or external practice for Service parts logistics and develops other experts.

Técnicas (1)

Habilidad	Importancia	Meta	Qué se espera en ese nivel
Equipment troubleshooting Manufacturing Systems & Automation	Supporting	P5	Defines enterprise or industry practice for Equipment troubleshooting, resolves novel problems and shapes long-term capability.

Escalera de carrera

Se llega desde

AVP / Head of Field ServiceM5

Siguientes pasos

Senior Vice President, Field ServiceM7Ascenso en gestión
Move from VP to senior executive scope across multiple global functions or a large business; make enterprise tradeoffs and develop executive talent.

People management requires sustained evidence of coaching, performance management, staffing judgment and organizational leadership - not simply greater individual expertise.

Qué cambia para avanzar

Move from VP to senior executive scope across multiple global functions or a large business; make enterprise tradeoffs and develop executive talent.

Fuente: PROCOMER FTZ benchmark; SFIA; PMI · MF315-M6