Bell services
Ability to apply Bell services practices and professional judgment to deliver reliable outcomes in hospitality contexts.
Qué significa cada nivel
La escala P1–P5 es común a todas las habilidades, pero lo que significa cada nivel cambia según la habilidad. Esto es lo que se espera observar.
P1
Describes the process, controls, stakeholders and basic decisions involved in Bell services.
P2
Executes standard Bell services activities accurately within established controls and escalates exceptions.
P3
Owns complex Bell services cases/processes, improves controls and coaches colleagues.
P4
Sets cross-team standards and governance for Bell services, integrating risk, metrics and stakeholder needs.
P5
Defines enterprise strategy or external practice for Bell services and develops other experts.
Fuente: PROCOMER FTZ employer benchmark