Concierge services
Ability to apply Concierge services practices and professional judgment to deliver reliable outcomes in hospitality contexts.
Qué significa cada nivel
La escala P1–P5 es común a todas las habilidades, pero lo que significa cada nivel cambia según la habilidad. Esto es lo que se espera observar.
P1
Describes the process, controls, stakeholders and basic decisions involved in Concierge services.
P2
Executes standard Concierge services activities accurately within established controls and escalates exceptions.
P3
Owns complex Concierge services cases/processes, improves controls and coaches colleagues.
P4
Sets cross-team standards and governance for Concierge services, integrating risk, metrics and stakeholder needs.
P5
Defines enterprise strategy or external practice for Concierge services and develops other experts.
Fuente: PROCOMER FTZ employer benchmark