Contact center forecasting

Qué significa cada nivel

La escala P1–P5 es común a todas las habilidades, pero lo que significa cada nivel cambia según la habilidad. Esto es lo que se espera observar.

1. P1

   Describes the process, controls, stakeholders and basic decisions involved in Contact center forecasting.

2. P2

   Executes standard Contact center forecasting activities accurately within established controls and escalates exceptions.

3. P3

   Owns complex Contact center forecasting cases/processes, improves controls and coaches colleagues.

4. P4

   Sets cross-team standards and governance for Contact center forecasting, integrating risk, metrics and stakeholder needs.

5. P5

   Defines enterprise strategy or external practice for Contact center forecasting and develops other experts.

Puestos que la piden

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