Cross-selling
Ability to apply Cross-selling practices and professional judgment to deliver reliable outcomes in customer operations & contact centers contexts.
Qué significa cada nivel
La escala P1–P5 es común a todas las habilidades, pero lo que significa cada nivel cambia según la habilidad. Esto es lo que se espera observar.
P1
Describes the process, controls, stakeholders and basic decisions involved in Cross-selling.
P2
Executes standard Cross-selling activities accurately within established controls and escalates exceptions.
P3
Owns complex Cross-selling cases/processes, improves controls and coaches colleagues.
P4
Sets cross-team standards and governance for Cross-selling, integrating risk, metrics and stakeholder needs.
P5
Defines enterprise strategy or external practice for Cross-selling and develops other experts.
Fuente: PROCOMER FTZ employer benchmark