Customer master data
Ability to apply Customer master data practices and professional judgment to deliver reliable outcomes in global business services & finance operations contexts.
Qué significa cada nivel
La escala P1–P5 es común a todas las habilidades, pero lo que significa cada nivel cambia según la habilidad. Esto es lo que se espera observar.
P1
Describes the process, controls, stakeholders and basic decisions involved in Customer master data.
P2
Executes standard Customer master data activities accurately within established controls and escalates exceptions.
P3
Owns complex Customer master data cases/processes, improves controls and coaches colleagues.
P4
Sets cross-team standards and governance for Customer master data, integrating risk, metrics and stakeholder needs.
P5
Defines enterprise strategy or external practice for Customer master data and develops other experts.
Fuente: PROCOMER FTZ employer benchmark