Escalation judgment
Ability to demonstrate escalation judgment consistently in operational, customer and team settings.
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Qué significa cada nivel
La escala P1–P5 es común a todas las habilidades, pero lo que significa cada nivel cambia según la habilidad. Esto es lo que se espera observar.
P1
Recognizes effective and ineffective examples of Escalation judgment.
P2
Demonstrates Escalation judgment reliably in routine work and accepts feedback.
P3
Adapts Escalation judgment in difficult situations and coaches others.
P4
Models and institutionalizes Escalation judgment across teams.
P5
Shapes enterprise culture and leader expectations through Escalation judgment.
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Fuente: PROCOMER FTZ employer benchmark