Hospitality service recovery

Qué significa cada nivel

La escala P1–P5 es común a todas las habilidades, pero lo que significa cada nivel cambia según la habilidad. Esto es lo que se espera observar.

1. P1

   Describes the process, controls, stakeholders and basic decisions involved in Hospitality service recovery.

2. P2

   Executes standard Hospitality service recovery activities accurately within established controls and escalates exceptions.

3. P3

   Owns complex Hospitality service recovery cases/processes, improves controls and coaches colleagues.

4. P4

   Sets cross-team standards and governance for Hospitality service recovery, integrating risk, metrics and stakeholder needs.

5. P5

   Defines enterprise strategy or external practice for Hospitality service recovery and develops other experts.

Puestos que la piden

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