IT service management
Ability to apply IT service management methods and professional judgment to deliver high-quality business outcomes in customer & services contexts.
Qué significa cada nivel
La escala P1–P5 es común a todas las habilidades, pero lo que significa cada nivel cambia según la habilidad. Esto es lo que se espera observar.
P1
Explains basic concepts and performs simple tasks with guidance.
P2
Applies the skill independently in common situations and knows when to escalate.
P3
Handles complex situations, adapts methods and coaches less-experienced colleagues.
P4
Sets standards, integrates the skill across teams and resolves novel or high-impact problems.
P5
Defines enterprise or industry practice, develops other experts and shapes strategy through the skill.
Cómo la nombran los empleadores
Variantes que aparecen en ofertas reales y que la plataforma reconoce como esta misma habilidad.
- itil
Puestos que la piden
Mostrando 1 de 1.
| Puesto | Nivel | Meta |
|---|---|---|
| Especialista de soporte TI | L2 | — |
Fuente: SFIA; Microsoft Careers; ONET