Net Promoter Score (NPS)
Ability to apply Net Promoter Score (NPS) practices and professional judgment to deliver reliable outcomes in customer operations & contact centers contexts.
Qué significa cada nivel
La escala P1–P5 es común a todas las habilidades, pero lo que significa cada nivel cambia según la habilidad. Esto es lo que se espera observar.
P1
Describes the process, controls, stakeholders and basic decisions involved in Net Promoter Score (NPS).
P2
Executes standard Net Promoter Score (NPS) activities accurately within established controls and escalates exceptions.
P3
Owns complex Net Promoter Score (NPS) cases/processes, improves controls and coaches colleagues.
P4
Sets cross-team standards and governance for Net Promoter Score (NPS), integrating risk, metrics and stakeholder needs.
P5
Defines enterprise strategy or external practice for Net Promoter Score (NPS) and develops other experts.
Cómo la nombran los empleadores
Variantes que aparecen en ofertas reales y que la plataforma reconoce como esta misma habilidad.
- NPS
Fuente: PROCOMER FTZ employer benchmark