Senior Director, Guest Experience

Multi-function / multi-region leader

Explorador de carreras · Hospitality, Food & Agricultural Operations · Guest Experience Management

M4 · Senior DirectorContribución individualSenior Director

Standard where organizational scale supports the level

Qué implica el puesto

Autonomía: Large department / multiple portfolios
Alcance: Large department / multiple portfolios
Horizonte de tiempo: 2-3 years
Experticia y criterio: Integrates functions, shapes enterprise decisions, builds leadership pipeline
Impacto esperado: Large-scale transformation and business results

Habilidades esperadas (24)

Agrupadas en humanas, profesionales y técnicas. La proficiencia meta usa la escala P1–P5, y cada fila describe qué significa ese nivel para esa habilidad en particular.

Humanas (14)

Habilidad	Importancia	Meta	Qué se espera en ese nivel
Coaching Collaboration & Leadership	Core	P4	Sets standards, integrates the skill across teams and resolves novel or high-impact problems.
Decision making Thinking & Judgment	Core	P4	Sets standards, integrates the skill across teams and resolves novel or high-impact problems.
Delegation Collaboration & Leadership	Core	P4	Sets standards, integrates the skill across teams and resolves novel or high-impact problems.
Executive communication Communication & Influence	Core	P4	Sets standards, integrates the skill across teams and resolves novel or high-impact problems.
Feedback delivery Collaboration & Leadership	Core	P4	Sets standards, integrates the skill across teams and resolves novel or high-impact problems.
Risk judgment Thinking & Judgment	Core	P4	Sets standards, integrates the skill across teams and resolves novel or high-impact problems.
Stakeholder management Communication & Influence	Core	P4	Sets standards, integrates the skill across teams and resolves novel or high-impact problems.
Strategic thinking Thinking & Judgment	Core	P4	Sets standards, integrates the skill across teams and resolves novel or high-impact problems.
Talent development Collaboration & Leadership	Core	P4	Sets standards, integrates the skill across teams and resolves novel or high-impact problems.
Conflict resolution Communication & Influence	Supporting	P4	Sets standards, integrates the skill across teams and resolves novel or high-impact problems.
Inclusive leadership Collaboration & Leadership	Supporting	P4	Sets standards, integrates the skill across teams and resolves novel or high-impact problems.
Operational discipline Operational Human Skills	Supporting	P4	Models and institutionalizes Operational discipline across teams.
Quality mindset Operational Human Skills	Supporting	P4	Models and institutionalizes Quality mindset across teams.
Safety-first judgment Operational Human Skills	Supporting	P4	Models and institutionalizes Safety-first judgment across teams.

Profesionales (10)

Habilidad	Importancia	Meta	Qué se espera en ese nivel
Business acumen Business & Strategy	Core	P4	Sets standards, integrates the skill across teams and resolves novel or high-impact problems.
Financial acumen Business & Strategy	Core	P4	Sets standards, integrates the skill across teams and resolves novel or high-impact problems.
Performance management Business & Strategy	Core	P4	Sets standards, integrates the skill across teams and resolves novel or high-impact problems.
Food sanitation Food & Agriculture	Supporting	P4	Sets cross-team standards and governance for Food sanitation, integrating risk, metrics and stakeholder needs.
Food traceability Food & Agriculture	Supporting	P4	Sets cross-team standards and governance for Food traceability, integrating risk, metrics and stakeholder needs.
Guest relations Hospitality	Supporting	P4	Sets cross-team standards and governance for Guest relations, integrating risk, metrics and stakeholder needs.
HACCP Food & Agriculture	Supporting	P4	Sets cross-team standards and governance for HACCP, integrating risk, metrics and stakeholder needs.
Hospitality service recovery Hospitality	Supporting	P4	Sets cross-team standards and governance for Hospitality service recovery, integrating risk, metrics and stakeholder needs.
Hotel front office operations Hospitality	Supporting	P4	Sets cross-team standards and governance for Hotel front office operations, integrating risk, metrics and stakeholder needs.
Resource management Program, Risk & Sustainability	Supporting	P4	Sets standards, integrates the skill across teams and resolves novel or high-impact problems.

Escalera de carrera

Se llega desde

Director, Guest ExperienceM3

Siguientes pasos

AVP / Head of Guest ExperienceM5Ascenso en gestión
Move into a major function/geography executive layer; translate enterprise strategy into a broad operating domain and own strategic outcomes.

People management requires sustained evidence of coaching, performance management, staffing judgment and organizational leadership - not simply greater individual expertise.

Qué cambia para avanzar

Move into a major function/geography executive layer; translate enterprise strategy into a broad operating domain and own strategic outcomes.

Fuente: PROCOMER FTZ benchmark; SFIA; PMI · MF341-M4