Supervisor / Team Lead, Reservations

Optional first-line people manager

Explorador de carreras · Hospitality, Food & Agricultural Operations · Reservations Management

M0 · Supervisor / Team LeadContribución individualSupervisor / Team Lead

Optional frontline layer

Qué implica el puesto

Autonomía: Single operational team / shift
Alcance: Single operational team / shift
Horizonte de tiempo: Daily-weekly
Experticia y criterio: Assigns work, coaches execution, handles immediate escalations
Impacto esperado: Reliable team execution and safe/quality operations

Habilidades esperadas (24)

Agrupadas en humanas, profesionales y técnicas. La proficiencia meta usa la escala P1–P5, y cada fila describe qué significa ese nivel para esa habilidad en particular.

Humanas (14)

Habilidad	Importancia	Meta	Qué se espera en ese nivel
Coaching Collaboration & Leadership	Core	P2	Applies the skill independently in common situations and knows when to escalate.
Decision making Thinking & Judgment	Core	P2	Applies the skill independently in common situations and knows when to escalate.
Delegation Collaboration & Leadership	Core	P2	Applies the skill independently in common situations and knows when to escalate.
Executive communication Communication & Influence	Core	P2	Applies the skill independently in common situations and knows when to escalate.
Feedback delivery Collaboration & Leadership	Core	P2	Applies the skill independently in common situations and knows when to escalate.
Risk judgment Thinking & Judgment	Core	P2	Applies the skill independently in common situations and knows when to escalate.
Stakeholder management Communication & Influence	Core	P2	Applies the skill independently in common situations and knows when to escalate.
Strategic thinking Thinking & Judgment	Core	P2	Applies the skill independently in common situations and knows when to escalate.
Talent development Collaboration & Leadership	Core	P2	Applies the skill independently in common situations and knows when to escalate.
Conflict resolution Communication & Influence	Supporting	P2	Applies the skill independently in common situations and knows when to escalate.
Inclusive leadership Collaboration & Leadership	Supporting	P2	Applies the skill independently in common situations and knows when to escalate.
Operational discipline Operational Human Skills	Supporting	P2	Demonstrates Operational discipline reliably in routine work and accepts feedback.
Quality mindset Operational Human Skills	Supporting	P2	Demonstrates Quality mindset reliably in routine work and accepts feedback.
Safety-first judgment Operational Human Skills	Supporting	P2	Demonstrates Safety-first judgment reliably in routine work and accepts feedback.

Profesionales (10)

Habilidad	Importancia	Meta	Qué se espera en ese nivel
Business acumen Business & Strategy	Core	P2	Applies the skill independently in common situations and knows when to escalate.
Financial acumen Business & Strategy	Core	P2	Applies the skill independently in common situations and knows when to escalate.
Performance management Business & Strategy	Core	P2	Applies the skill independently in common situations and knows when to escalate.
Food sanitation Food & Agriculture	Supporting	P2	Executes standard Food sanitation activities accurately within established controls and escalates exceptions.
Food traceability Food & Agriculture	Supporting	P2	Executes standard Food traceability activities accurately within established controls and escalates exceptions.
Guest relations Hospitality	Supporting	P2	Executes standard Guest relations activities accurately within established controls and escalates exceptions.
HACCP Food & Agriculture	Supporting	P2	Executes standard HACCP activities accurately within established controls and escalates exceptions.
Hospitality service recovery Hospitality	Supporting	P2	Executes standard Hospitality service recovery activities accurately within established controls and escalates exceptions.
Hotel front office operations Hospitality	Supporting	P2	Executes standard Hotel front office operations activities accurately within established controls and escalates exceptions.
Resource management Program, Risk & Sustainability	Supporting	P2	Applies the skill independently in common situations and knows when to escalate.

Escalera de carrera

Se llega desde

Es el punto de entrada de esta familia.

Siguientes pasos

Manager, ReservationsM1Ascenso en gestión
Move from direct work coordination to full people-management accountability: performance, staffing, coaching, delivery and team health.

People management requires sustained evidence of coaching, performance management, staffing judgment and organizational leadership - not simply greater individual expertise.

Qué cambia para avanzar

Move from direct work coordination to full people-management accountability: performance, staffing, coaching, delivery and team health.

Fuente: PROCOMER FTZ benchmark; SFIA; PMI · MF345-M0