Service Design
Service Design is an individual-contributor career path within Design & Content. Professionals progress from guided execution to independent delivery, senior problem solving, cross-team leadership and enterprise-level expertise without requiring people management.
- Función
- Design & Content
- Arquetipo
- Design
- Nivel más alto
- L7 · Distinguished Service Designer
Para qué existe
Enables the organization to deliver reliable outcomes in service design by building progressively deeper expertise, judgment, ownership and business impact.
Responsabilidades típicas
Execute discipline-specific work; apply professional standards; solve increasingly complex problems; collaborate with stakeholders; improve quality and efficiency; share expertise; at senior levels, shape practices and decisions beyond the immediate team.
Dónde se trabaja
Common in Design & Content teams across technology companies, shared-services organizations, consulting firms, multinational operations and other employers that require service design capability.
Cómo avanza la carrera
Associate Service Designer → Service Designer → Senior Service Designer → Staff Service Designer → Principal Service Designer → Senior Principal Service Designer → Distinguished Service Designer
Niveles de esta carrera
Seis etapas estándar. La séptima existe solo donde la carrera la contempla.
- L1Associate Service Designer
- L2Service Designer
- L3Senior Service Designer
- L4Staff Service Designer
- L5Principal Service Designer
- L6Senior Principal Service Designer
- L7Distinguished Service Designer
Nivel distinguido opcional. No todas las carreras llegan acá.
Qué se espera en L7 · Distinguished Service Designer
Rare distinguished/fellow-level authority with enterprise- or industry-wide influence. The focus is successful individual contribution at this stage, not people management.
Las cinco dimensiones que cambian
- Autonomía
- Operates as an industry-level authority.
- Alcance
- Enterprise and industry/ecosystem scope.
- Complejidad
- Novel problems with few precedents.
- Influencia
- Executive, industry and external thought-leadership influence.
- Impacto en el negocio
- Creates new practices, capabilities or direction with enterprise/industry impact.
- Ambigüedad
- Extreme.
Cómo se ve un buen desempeño
Distinguished Service Designer consistently demonstrates the expected autonomy and judgment for L7, delivers outcomes appropriate to the scope of the role, applies required Human, Professional and Technical skills at the mapped proficiency, and produces evidence of impact rather than relying on tenure alone.
Evidencia típica
Completed work with measurable quality/outcome; stakeholder feedback; examples of problems solved and decisions made; reusable artifacts or improvements; demonstrated skill proficiency; mentoring/influence evidence at senior levels.
Habilidades esperadas en L7
Agrupadas en humanas, profesionales y técnicas. La proficiencia meta usa la escala P1–P7, y cada fila dice qué significa ese nivel para esa habilidad.
Humanas25
| Humanas | P | De apoyo |
|---|---|---|
| AccountabilityExecution & Self-Management | P7Enterprise / Industry AuthorityCentral | Industry-level authority who creates new practices, influences the profession and represents the organization externally. |
| Active listeningCommunication & Language | P7Enterprise / Industry AuthorityCentral | Industry-level authority who creates new practices, influences the profession and represents the organization externally. |
| AdaptabilityExecution & Self-Management | P7Enterprise / Industry AuthorityCentral | Industry-level authority who creates new practices, influences the profession and represents the organization externally. |
| Change championingInfluence & Leadership Without Authority | P7Enterprise / Industry AuthorityDe apoyo | Industry-level authority who creates new practices, influences the profession and represents the organization externally. |
| Clear verbal communicationCommunication & Language | P7Enterprise / Industry AuthorityCentral | Industry-level authority who creates new practices, influences the profession and represents the organization externally. |
| Clear written communicationCommunication & Language | P7Enterprise / Industry AuthorityCentral | Industry-level authority who creates new practices, influences the profession and represents the organization externally. |
| CollaborationCollaboration & Relationships | P7Enterprise / Industry AuthorityCentral | Industry-level authority who creates new practices, influences the profession and represents the organization externally. |
| Continuous learningExecution & Self-Management | P7Enterprise / Industry AuthorityCentral | Industry-level authority who creates new practices, influences the profession and represents the organization externally. |
| Critical thinkingThinking & Problem Solving | P7Enterprise / Industry AuthorityCentral | Industry-level authority who creates new practices, influences the profession and represents the organization externally. |
| Cross-functional collaborationCollaboration & Relationships | P7Enterprise / Industry AuthorityCentral | Industry-level authority who creates new practices, influences the profession and represents the organization externally. |
| Decision makingThinking & Problem Solving | P7Enterprise / Industry AuthorityCentral | Industry-level authority who creates new practices, influences the profession and represents the organization externally. |
| Executive communicationCommunication & Language | P7Enterprise / Industry AuthorityCentral | Industry-level authority who creates new practices, influences the profession and represents the organization externally. |
| Executive presenceInfluence & Leadership Without Authority | P7Enterprise / Industry AuthorityCentral | Industry-level authority who creates new practices, influences the profession and represents the organization externally. |
| Giving constructive feedbackCommunication & Language | P7Enterprise / Industry AuthorityDe apoyo | Industry-level authority who creates new practices, influences the profession and represents the organization externally. |
| Influencing without authorityInfluence & Leadership Without Authority | P7Enterprise / Industry AuthorityCentral | Industry-level authority who creates new practices, influences the profession and represents the organization externally. |
| Knowledge sharingCollaboration & Relationships | P7Enterprise / Industry AuthorityDe apoyo | Industry-level authority who creates new practices, influences the profession and represents the organization externally. |
| MentoringCollaboration & Relationships | P7Enterprise / Industry AuthorityDe apoyo | Industry-level authority who creates new practices, influences the profession and represents the organization externally. |
| NegotiationInfluence & Leadership Without Authority | P7Enterprise / Industry AuthorityDe apoyo | Industry-level authority who creates new practices, influences the profession and represents the organization externally. |
| Organizational awarenessInfluence & Leadership Without Authority | P7Enterprise / Industry AuthorityCentral | Industry-level authority who creates new practices, influences the profession and represents the organization externally. |
| ProfessionalismEthics & Professional Conduct | P7Enterprise / Industry AuthorityCentral | Industry-level authority who creates new practices, influences the profession and represents the organization externally. |
| Stakeholder alignmentInfluence & Leadership Without Authority | P7Enterprise / Industry AuthorityCentral | Industry-level authority who creates new practices, influences the profession and represents the organization externally. |
| Strategic thinkingThinking & Problem Solving | P7Enterprise / Industry AuthorityCentral | Industry-level authority who creates new practices, influences the profession and represents the organization externally. |
| Structured problem solvingThinking & Problem Solving | P7Enterprise / Industry AuthorityCentral | Industry-level authority who creates new practices, influences the profession and represents the organization externally. |
| Systems thinkingThinking & Problem Solving | P7Enterprise / Industry AuthorityCentral | Industry-level authority who creates new practices, influences the profession and represents the organization externally. |
| Time managementExecution & Self-Management | P7Enterprise / Industry AuthorityCentral | Industry-level authority who creates new practices, influences the profession and represents the organization externally. |
Profesionales9
| Profesionales | P | De apoyo |
|---|---|---|
| Content designDesign, Research & Content Practice | P7Enterprise / Industry AuthorityCentral | Industry-level authority who creates new practices, influences the profession and represents the organization externally. |
| Resource managementProject, Program & Portfolio Management | P7Enterprise / Industry AuthorityDe apoyo | Industry-level authority who creates new practices, influences the profession and represents the organization externally. |
| Schedule managementProject, Program & Portfolio Management | P7Enterprise / Industry AuthorityDe apoyo | Industry-level authority who creates new practices, influences the profession and represents the organization externally. |
| Scope managementProject, Program & Portfolio Management | P7Enterprise / Industry AuthorityDe apoyo | Industry-level authority who creates new practices, influences the profession and represents the organization externally. |
| Service design methodologyDesign, Research & Content Practice | P7Enterprise / Industry AuthorityCentral | Industry-level authority who creates new practices, influences the profession and represents the organization externally. |
| Status reportingProject, Program & Portfolio Management | P7Enterprise / Industry AuthorityDe apoyo | Industry-level authority who creates new practices, influences the profession and represents the organization externally. |
| Technical documentation methodologyDesign, Research & Content Practice | P7Enterprise / Industry AuthorityCentral | Industry-level authority who creates new practices, influences the profession and represents the organization externally. |
| Usability testingDesign, Research & Content Practice | P7Enterprise / Industry AuthorityCentral | Industry-level authority who creates new practices, influences the profession and represents the organization externally. |
| User research planningDesign, Research & Content Practice | P7Enterprise / Industry AuthorityCentral | Industry-level authority who creates new practices, influences the profession and represents the organization externally. |
Técnicas7
| Técnicas | P | De apoyo |
|---|---|---|
| AI-assisted content creation toolsAI Productivity & Knowledge Tools | P7Enterprise / Industry AuthorityCentral | Industry-level authority who creates new practices, influences the profession and represents the organization externally. |
| AI-assisted research toolsAI Productivity & Knowledge Tools | P7Enterprise / Industry AuthorityCentral | Industry-level authority who creates new practices, influences the profession and represents the organization externally. |
| Adobe InDesignDesign, Research & Content Tools | P7Enterprise / Industry AuthorityCentral | Industry-level authority who creates new practices, influences the profession and represents the organization externally. |
| Design system toolingDesign, Research & Content Tools | P7Enterprise / Industry AuthorityCentral | Industry-level authority who creates new practices, influences the profession and represents the organization externally. |
| Documentation-as-codeDesign, Research & Content Tools | P7Enterprise / Industry AuthorityCentral | Industry-level authority who creates new practices, influences the profession and represents the organization externally. |
| Microsoft CopilotAI Productivity & Knowledge Tools | P7Enterprise / Industry AuthorityCentral | Industry-level authority who creates new practices, influences the profession and represents the organization externally. |
| Wireframing toolsDesign, Research & Content Tools | P7Enterprise / Industry AuthorityCentral | Industry-level authority who creates new practices, influences the profession and represents the organization externally. |
Es el nivel más alto de esta carrera.
Carreras cercanas
Calculadas por habilidades compartidas. Es una señal para explorar, no una garantía de contratación ni de elegibilidad.
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Marco de carreras v21, activo desde 17 de agosto de 2026.