Case management

Qué significa cada nivel

La escala P1–P5 es común a todas las habilidades, pero lo que significa cada nivel cambia según la habilidad. Esto es lo que se espera observar.

1. P1

   Describes the process, controls, stakeholders and basic decisions involved in Case management.

2. P2

   Executes standard Case management activities accurately within established controls and escalates exceptions.

3. P3

   Owns complex Case management cases/processes, improves controls and coaches colleagues.

4. P4

   Sets cross-team standards and governance for Case management, integrating risk, metrics and stakeholder needs.

5. P5

   Defines enterprise strategy or external practice for Case management and develops other experts.

Puestos que la piden

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