TecHub

De-escalation

Ability to demonstrate de-escalation consistently in operational, customer and team settings.

Catálogo de habilidades

Humanas228 puestos la piden

Qué significa cada nivel

La escala P1–P5 es común a todas las habilidades, pero lo que significa cada nivel cambia según la habilidad. Esto es lo que se espera observar.

  1. P1

    Recognizes effective and ineffective examples of De-escalation.

  2. P2

    Demonstrates De-escalation reliably in routine work and accepts feedback.

  3. P3

    Adapts De-escalation in difficult situations and coaches others.

  4. P4

    Models and institutionalizes De-escalation across teams.

  5. P5

    Shapes enterprise culture and leader expectations through De-escalation.

Puestos que la piden

Mostrando 30 de 228.

PuestoNivelMeta
Chief Customer Operations OfficerM9P5
Executive Vice President, Customer Operations & Contact CentersM8P5
Senior Vice President, AnalyticsM7P5
Senior Vice President, Back Office OperationsM7P5
Senior Vice President, Claims OperationsM7P5
Senior Vice President, Contact Center QualityM7P5
Senior Vice President, Customer ServiceM7P5
Senior Vice President, Digital CareM7P5
Senior Vice President, Disputes & ResolutionsM7P5
Senior Vice President, EscalationsM7P5
Senior Vice President, Fraud OperationsM7P5
Senior Vice President, Inside SalesM7P5
Senior Vice President, Knowledge ManagementM7P5
Senior Vice President, Learning & PerformanceM7P5
Senior Vice President, Order & Billing SupportM7P5
Senior Vice President, Retention & LoyaltyM7P5
Senior Vice President, Technical Customer CareM7P5
Senior Vice President, Workforce ManagementM7P5
Vice President, AnalyticsM6P5
Vice President, Back Office OperationsM6P5
Vice President, Claims OperationsM6P5
Vice President, Contact Center QualityM6P5
Vice President, Customer ServiceM6P5
Vice President, Digital CareM6P5
Vice President, Disputes & ResolutionsM6P5
Vice President, EscalationsM6P5
Vice President, Fraud OperationsM6P5
Vice President, Inside SalesM6P5
Vice President, Knowledge ManagementM6P5
Vice President, Learning & PerformanceM6P5

Fuente: PROCOMER FTZ employer benchmark