Customer success
0
Functions
2
Families
4
Roles
13
Skills
Functions
Each function groups job families with their career ladders.
| Function | Families | Roles |
|---|
Career paths
No paths have been written for this area yet.
Skills
The skills this area’s roles ask for most.
- Customer communication2 roles
- Team leadership2 roles
- CRM administration1 role
- Hiring for a team1 role
- Metrics definition1 role
- SLA management1 role
- Customer onboarding1 role
- Process improvement1 role
- Helpdesk and ticketing1 role
- Technical troubleshooting1 role
- Budget ownership1 role
- Customer service1 role