GBS Service Management

Individual contributor route

Technical or professional depth, without managing people.

1. Service Manager InternIC0Optional developmental level
2. Associate Service ManagerIC1
3. Service ManagerIC2
4. Senior Service ManagerIC3
5. Lead Service ManagerIC4
6. Principal Service ManagerIC5
7. Senior Principal Service ManagerIC6

Management route

Managing people. It is not the step above the individual route: it is a different job and asks for different evidence.

This family has no management ladder.