TecHub

Back Office Operations

Operational / professional IC

Career Explorer · Customer Operations & Contact Centers · Back Office Operations

Entry: Back Office SpecialistIC ceiling: IC4Both

Individual contributor route

Technical or professional depth, without managing people.

  1. Back Office Specialist InternIC0Optional developmental level
  2. Associate Back Office SpecialistIC1
  3. Back Office SpecialistIC2
  4. Senior Back Office SpecialistIC3
  5. Lead Back Office SpecialistIC4

Management route

Managing people. It is not the step above the individual route: it is a different job and asks for different evidence.

This family has no management ladder.

Source: PROCOMER FTZ benchmark; employer career sites