Claims Operations
Professional IC
Career Explorer · Customer Operations & Contact Centers · Claims Operations
Entry: Claims SpecialistIC ceiling: IC5Both
Individual contributor route
Technical or professional depth, without managing people.
- Claims Specialist InternIC0Optional developmental level
- Associate Claims SpecialistIC1
- Claims SpecialistIC2
- Senior Claims SpecialistIC3
- Lead Claims SpecialistIC4
- Principal Claims SpecialistIC5
Management route
Managing people. It is not the step above the individual route: it is a different job and asks for different evidence.
This family has no management ladder.
Source: PROCOMER FTZ benchmark; employer career sites