TecHub

Claims Operations

Professional IC

Career Explorer · Customer Operations & Contact Centers · Claims Operations

Entry: Claims SpecialistIC ceiling: IC5Both

Individual contributor route

Technical or professional depth, without managing people.

  1. Claims Specialist InternIC0Optional developmental level
  2. Associate Claims SpecialistIC1
  3. Claims SpecialistIC2
  4. Senior Claims SpecialistIC3
  5. Lead Claims SpecialistIC4
  6. Principal Claims SpecialistIC5

Management route

Managing people. It is not the step above the individual route: it is a different job and asks for different evidence.

This family has no management ladder.

Source: PROCOMER FTZ benchmark; employer career sites