Customer Escalations

Individual contributor route

Technical or professional depth, without managing people.

1. Escalation Specialist InternIC0Optional developmental level
2. Associate Escalation SpecialistIC1
3. Escalation SpecialistIC2
4. Senior Escalation SpecialistIC3
5. Lead Escalation SpecialistIC4
6. Principal Escalation SpecialistIC5

Management route

Managing people. It is not the step above the individual route: it is a different job and asks for different evidence.

This family has no management ladder.