Customer Retention
Professional IC
Career Explorer · Customer Operations & Contact Centers · Retention & Loyalty
Entry: Retention SpecialistIC ceiling: IC5Both
Individual contributor route
Technical or professional depth, without managing people.
- Retention Specialist InternIC0Optional developmental level
- Associate Retention SpecialistIC1
- Retention SpecialistIC2
- Senior Retention SpecialistIC3
- Lead Retention SpecialistIC4
- Principal Retention SpecialistIC5
Management route
Managing people. It is not the step above the individual route: it is a different job and asks for different evidence.
This family has no management ladder.
Source: PROCOMER FTZ benchmark; employer career sites