Customer Service Management

Individual contributor route

Technical or professional depth, without managing people.

This family has no individual-contributor ladder.

Management route

Managing people. It is not the step above the individual route: it is a different job and asks for different evidence.

1. Supervisor / Team Lead, Customer ServiceM0Optional frontline layer
2. Manager, Customer ServiceM1
3. Senior Manager, Customer ServiceM2
4. Director, Customer ServiceM3
5. Senior Director, Customer ServiceM4
6. AVP / Head of Customer ServiceM5Optional executive layer
7. Vice President, Customer ServiceM6
8. Senior Vice President, Customer ServiceM7