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Digital Care Management

Career Explorer · Customer Operations & Contact Centers · Digital Care

Manager

Individual contributor route

Technical or professional depth, without managing people.

This family has no individual-contributor ladder.

Management route

Managing people. It is not the step above the individual route: it is a different job and asks for different evidence.

  1. Supervisor / Team Lead, Digital CareM0Optional frontline layer
  2. Manager, Digital CareM1
  3. Senior Manager, Digital CareM2
  4. Director, Digital CareM3
  5. Senior Director, Digital CareM4
  6. AVP / Head of Digital CareM5Optional executive layer
  7. Vice President, Digital CareM6
  8. Senior Vice President, Digital CareM7

Source: PROCOMER FTZ benchmark; SFIA; PMI