Digital Care Management
Career Explorer · Customer Operations & Contact Centers · Digital Care
Manager
Individual contributor route
Technical or professional depth, without managing people.
This family has no individual-contributor ladder.
Management route
Managing people. It is not the step above the individual route: it is a different job and asks for different evidence.
- Supervisor / Team Lead, Digital CareM0Optional frontline layer
- Manager, Digital CareM1
- Senior Manager, Digital CareM2
- Director, Digital CareM3
- Senior Director, Digital CareM4
- AVP / Head of Digital CareM5Optional executive layer
- Vice President, Digital CareM6
- Senior Vice President, Digital CareM7
Source: PROCOMER FTZ benchmark; SFIA; PMI