Disputes & Resolutions Management
Career Explorer · Customer Operations & Contact Centers · Disputes & Resolutions
Manager
Individual contributor route
Technical or professional depth, without managing people.
This family has no individual-contributor ladder.
Management route
Managing people. It is not the step above the individual route: it is a different job and asks for different evidence.
- Supervisor / Team Lead, Disputes & ResolutionsM0Optional frontline layer
- Manager, Disputes & ResolutionsM1
- Senior Manager, Disputes & ResolutionsM2
- Director, Disputes & ResolutionsM3
- Senior Director, Disputes & ResolutionsM4
- AVP / Head of Disputes & ResolutionsM5Optional executive layer
- Vice President, Disputes & ResolutionsM6
- Senior Vice President, Disputes & ResolutionsM7
Source: PROCOMER FTZ benchmark; SFIA; PMI