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Fraud Operations Management

Career Explorer · Customer Operations & Contact Centers · Fraud Operations

Manager

Individual contributor route

Technical or professional depth, without managing people.

This family has no individual-contributor ladder.

Management route

Managing people. It is not the step above the individual route: it is a different job and asks for different evidence.

  1. Supervisor / Team Lead, Fraud OperationsM0Optional frontline layer
  2. Manager, Fraud OperationsM1
  3. Senior Manager, Fraud OperationsM2
  4. Director, Fraud OperationsM3
  5. Senior Director, Fraud OperationsM4
  6. AVP / Head of Fraud OperationsM5Optional executive layer
  7. Vice President, Fraud OperationsM6
  8. Senior Vice President, Fraud OperationsM7

Source: PROCOMER FTZ benchmark; SFIA; PMI