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Knowledge Management Management

Career Explorer · Customer Operations & Contact Centers · Knowledge Management

Manager

Individual contributor route

Technical or professional depth, without managing people.

This family has no individual-contributor ladder.

Management route

Managing people. It is not the step above the individual route: it is a different job and asks for different evidence.

  1. Supervisor / Team Lead, Knowledge ManagementM0Optional frontline layer
  2. Manager, Knowledge ManagementM1
  3. Senior Manager, Knowledge ManagementM2
  4. Director, Knowledge ManagementM3
  5. Senior Director, Knowledge ManagementM4
  6. AVP / Head of Knowledge ManagementM5Optional executive layer
  7. Vice President, Knowledge ManagementM6
  8. Senior Vice President, Knowledge ManagementM7

Source: PROCOMER FTZ benchmark; SFIA; PMI