Learning & Performance Management
Career Explorer · Customer Operations & Contact Centers · Learning & Performance
Manager
Individual contributor route
Technical or professional depth, without managing people.
This family has no individual-contributor ladder.
Management route
Managing people. It is not the step above the individual route: it is a different job and asks for different evidence.
- Supervisor / Team Lead, Learning & PerformanceM0Optional frontline layer
- Manager, Learning & PerformanceM1
- Senior Manager, Learning & PerformanceM2
- Director, Learning & PerformanceM3
- Senior Director, Learning & PerformanceM4
- AVP / Head of Learning & PerformanceM5Optional executive layer
- Vice President, Learning & PerformanceM6
- Senior Vice President, Learning & PerformanceM7
Source: PROCOMER FTZ benchmark; SFIA; PMI