TecHub

Order & Billing Support

Operational / professional IC

Career Explorer · Customer Operations & Contact Centers · Order & Billing Support

Entry: Order Support SpecialistIC ceiling: IC4Both

Individual contributor route

Technical or professional depth, without managing people.

  1. Order Support Specialist InternIC0Optional developmental level
  2. Associate Order Support SpecialistIC1
  3. Order Support SpecialistIC2
  4. Senior Order Support SpecialistIC3
  5. Lead Order Support SpecialistIC4

Management route

Managing people. It is not the step above the individual route: it is a different job and asks for different evidence.

This family has no management ladder.

Source: PROCOMER FTZ benchmark; employer career sites