Order & Billing Support Management
Career Explorer · Customer Operations & Contact Centers · Order & Billing Support
Manager
Individual contributor route
Technical or professional depth, without managing people.
This family has no individual-contributor ladder.
Management route
Managing people. It is not the step above the individual route: it is a different job and asks for different evidence.
- Supervisor / Team Lead, Order & Billing SupportM0Optional frontline layer
- Manager, Order & Billing SupportM1
- Senior Manager, Order & Billing SupportM2
- Director, Order & Billing SupportM3
- Senior Director, Order & Billing SupportM4
- AVP / Head of Order & Billing SupportM5Optional executive layer
- Vice President, Order & Billing SupportM6
- Senior Vice President, Order & Billing SupportM7
Source: PROCOMER FTZ benchmark; SFIA; PMI