Social & Digital Customer Care

Individual contributor route

Technical or professional depth, without managing people.

1. Digital Care Specialist InternIC0Optional developmental level
2. Associate Digital Care SpecialistIC1
3. Digital Care SpecialistIC2
4. Senior Digital Care SpecialistIC3
5. Lead Digital Care SpecialistIC4
6. Principal Digital Care SpecialistIC5

Management route

Managing people. It is not the step above the individual route: it is a different job and asks for different evidence.

This family has no management ladder.