Technical Customer Care Management

Individual contributor route

Technical or professional depth, without managing people.

This family has no individual-contributor ladder.

Management route

Managing people. It is not the step above the individual route: it is a different job and asks for different evidence.

1. Supervisor / Team Lead, Technical Customer CareM0Optional frontline layer
2. Manager, Technical Customer CareM1
3. Senior Manager, Technical Customer CareM2
4. Director, Technical Customer CareM3
5. Senior Director, Technical Customer CareM4
6. AVP / Head of Technical Customer CareM5Optional executive layer
7. Vice President, Technical Customer CareM6
8. Senior Vice President, Technical Customer CareM7