Chief Administrative Officer / Chief Operating Officer
Enterprise officer
Career Explorer · Real Estate, Workplace, Facilities & EHS · Real Estate, Workplace, Facilities & EHS Executive Leadership
Rare enterprise executive level
What the role involves
- Autonomy
- Whole enterprise or statutory/accountable function
- Scope
- Whole enterprise or statutory/accountable function
- Time horizon
- 5+ years
- Expertise and judgement
- Sets vision, governance, culture, capital allocation and external accountability
- Expected impact
- Enterprise value, trust, sustainability and long-term viability
Expected skills (22)
Grouped as human, professional and technical. Target proficiency uses the P1–P5 scale, and each row says what that level means for that particular skill.
Human (11)
| Skill | Importance | Target | What that level looks like |
|---|---|---|---|
| Coaching Collaboration & Leadership | Core | P5 | Defines enterprise or industry practice, develops other experts and shapes strategy through the skill. |
| Decision making Thinking & Judgment | Core | P5 | Defines enterprise or industry practice, develops other experts and shapes strategy through the skill. |
| Delegation Collaboration & Leadership | Core | P5 | Defines enterprise or industry practice, develops other experts and shapes strategy through the skill. |
| Executive communication Communication & Influence | Core | P5 | Defines enterprise or industry practice, develops other experts and shapes strategy through the skill. |
| Feedback delivery Collaboration & Leadership | Core | P5 | Defines enterprise or industry practice, develops other experts and shapes strategy through the skill. |
| Risk judgment Thinking & Judgment | Core | P5 | Defines enterprise or industry practice, develops other experts and shapes strategy through the skill. |
| Stakeholder management Communication & Influence | Core | P5 | Defines enterprise or industry practice, develops other experts and shapes strategy through the skill. |
| Strategic thinking Thinking & Judgment | Core | P5 | Defines enterprise or industry practice, develops other experts and shapes strategy through the skill. |
| Talent development Collaboration & Leadership | Core | P5 | Defines enterprise or industry practice, develops other experts and shapes strategy through the skill. |
| Conflict resolution Communication & Influence | Supporting | P5 | Defines enterprise or industry practice, develops other experts and shapes strategy through the skill. |
| Inclusive leadership Collaboration & Leadership | Supporting | P5 | Defines enterprise or industry practice, develops other experts and shapes strategy through the skill. |
Professional (11)
| Skill | Importance | Target | What that level looks like |
|---|---|---|---|
| Business acumen Business & Strategy | Core | P5 | Defines enterprise or industry practice, develops other experts and shapes strategy through the skill. |
| Financial acumen Business & Strategy | Core | P5 | Defines enterprise or industry practice, develops other experts and shapes strategy through the skill. |
| Performance management Business & Strategy | Core | P5 | Defines enterprise or industry practice, develops other experts and shapes strategy through the skill. |
| Capital project management Real Estate, Workplace & EHS | Supporting | P5 | Defines enterprise or industry practice, develops other experts and shapes strategy through the skill. |
| Crisis management Real Estate, Workplace & EHS | Supporting | P5 | Defines enterprise or industry practice, develops other experts and shapes strategy through the skill. |
| Environmental health and safety Real Estate, Workplace & EHS | Supporting | P5 | Defines enterprise or industry practice, develops other experts and shapes strategy through the skill. |
| Facilities management Real Estate, Workplace & EHS | Supporting | P5 | Defines enterprise or industry practice, develops other experts and shapes strategy through the skill. |
| Real estate portfolio management Real Estate, Workplace & EHS | Supporting | P5 | Defines enterprise or industry practice, develops other experts and shapes strategy through the skill. |
| Resource management Program, Risk & Sustainability | Supporting | P5 | Defines enterprise or industry practice, develops other experts and shapes strategy through the skill. |
| Workplace safety Real Estate, Workplace & EHS | Supporting | P5 | Defines enterprise or industry practice, develops other experts and shapes strategy through the skill. |
| Workplace strategy Real Estate, Workplace & EHS | Supporting | P5 | Defines enterprise or industry practice, develops other experts and shapes strategy through the skill. |
Career ladder
Next steps
This is the last level on this ladder. Specialization continues; the level does not.
What changes to advance
Apex management level; succession is to broader C-level/CEO scope, board service or a different enterprise officer mandate rather than a standard higher level.
Source: SFIA; Microsoft Careers; PMI · EX18-M9