Lead HR Service Delivery Specialist
Cross-team expert
Career Explorer · People / Human Resources · HR Service Delivery
Standard where business need supports the level
What the role involves
- Autonomy
- Sets approach for a domain
- Scope
- Multiple teams / major programs / critical capabilities
- Time horizon
- Quarters
- Expertise and judgement
- Integrates disciplines; influences architecture/process; multiplies others
- Expected impact
- Creates reusable direction and cross-team impact
Expected skills (11)
Grouped as human, professional and technical. Target proficiency uses the P1–P5 scale, and each row says what that level means for that particular skill.
Human (10)
| Skill | Importance | Target | What that level looks like |
|---|---|---|---|
| Accountability Personal Effectiveness | Core | P4 | Sets standards, integrates the skill across teams and resolves novel or high-impact problems. |
| Active listening Communication & Influence | Core | P4 | Sets standards, integrates the skill across teams and resolves novel or high-impact problems. |
| Collaboration Collaboration & Leadership | Core | P4 | Sets standards, integrates the skill across teams and resolves novel or high-impact problems. |
| Critical thinking Thinking & Judgment | Core | P4 | Sets standards, integrates the skill across teams and resolves novel or high-impact problems. |
| Customer empathy Personal Effectiveness | Core | P4 | Sets standards, integrates the skill across teams and resolves novel or high-impact problems. |
| Learning agility Thinking & Judgment | Core | P4 | Sets standards, integrates the skill across teams and resolves novel or high-impact problems. |
| Ownership Personal Effectiveness | Core | P4 | Sets standards, integrates the skill across teams and resolves novel or high-impact problems. |
| Problem solving Thinking & Judgment | Core | P4 | Sets standards, integrates the skill across teams and resolves novel or high-impact problems. |
| Verbal communication Communication & Influence | Core | P4 | Sets standards, integrates the skill across teams and resolves novel or high-impact problems. |
| Written communication Communication & Influence | Core | P4 | Sets standards, integrates the skill across teams and resolves novel or high-impact problems. |
Professional (1)
| Skill | Importance | Target | What that level looks like |
|---|---|---|---|
| Business acumen Business & Strategy | Core | P4 | Sets standards, integrates the skill across teams and resolves novel or high-impact problems. |
Career ladder
Reached from
Next steps
- Principal HR Service Delivery SpecialistIC5IC promotion
Move from cross-team leadership to enterprise/domain authority; shape strategy, investment, standards and multi-team outcomes.
What changes to advance
Move from cross-team leadership to enterprise/domain authority; shape strategy, investment, standards and multi-team outcomes.
Source: PROCOMER FTZ benchmark; employer career sites · JF0456-IC4