Manager, Workplace Experience

First-line manager

Career Explorer · Real Estate, Workplace, Facilities & EHS · Workplace Experience Management

M1 · ManagerIndividual contributorManager

Standard where organizational scale supports the level

What the role involves

Autonomy: One team
Scope: One team
Time horizon: Quarterly
Expertise and judgement: Owns people performance, staffing, delivery and team operating system
Expected impact: Team outcomes, engagement and capability

Expected skills (22)

Grouped as human, professional and technical. Target proficiency uses the P1–P5 scale, and each row says what that level means for that particular skill.

Human (11)

Skill	Importance	Target	What that level looks like
Coaching Collaboration & Leadership	Core	P3	Handles complex situations, adapts methods and coaches less-experienced colleagues.
Decision making Thinking & Judgment	Core	P3	Handles complex situations, adapts methods and coaches less-experienced colleagues.
Delegation Collaboration & Leadership	Core	P3	Handles complex situations, adapts methods and coaches less-experienced colleagues.
Executive communication Communication & Influence	Core	P3	Handles complex situations, adapts methods and coaches less-experienced colleagues.
Feedback delivery Collaboration & Leadership	Core	P3	Handles complex situations, adapts methods and coaches less-experienced colleagues.
Risk judgment Thinking & Judgment	Core	P3	Handles complex situations, adapts methods and coaches less-experienced colleagues.
Stakeholder management Communication & Influence	Core	P3	Handles complex situations, adapts methods and coaches less-experienced colleagues.
Strategic thinking Thinking & Judgment	Core	P3	Handles complex situations, adapts methods and coaches less-experienced colleagues.
Talent development Collaboration & Leadership	Core	P3	Handles complex situations, adapts methods and coaches less-experienced colleagues.
Conflict resolution Communication & Influence	Supporting	P3	Handles complex situations, adapts methods and coaches less-experienced colleagues.
Inclusive leadership Collaboration & Leadership	Supporting	P3	Handles complex situations, adapts methods and coaches less-experienced colleagues.

Professional (11)

Skill	Importance	Target	What that level looks like
Business acumen Business & Strategy	Core	P3	Handles complex situations, adapts methods and coaches less-experienced colleagues.
Financial acumen Business & Strategy	Core	P3	Handles complex situations, adapts methods and coaches less-experienced colleagues.
Performance management Business & Strategy	Core	P3	Handles complex situations, adapts methods and coaches less-experienced colleagues.
Capital project management Real Estate, Workplace & EHS	Supporting	P3	Handles complex situations, adapts methods and coaches less-experienced colleagues.
Crisis management Real Estate, Workplace & EHS	Supporting	P3	Handles complex situations, adapts methods and coaches less-experienced colleagues.
Environmental health and safety Real Estate, Workplace & EHS	Supporting	P3	Handles complex situations, adapts methods and coaches less-experienced colleagues.
Facilities management Real Estate, Workplace & EHS	Supporting	P3	Handles complex situations, adapts methods and coaches less-experienced colleagues.
Real estate portfolio management Real Estate, Workplace & EHS	Supporting	P3	Handles complex situations, adapts methods and coaches less-experienced colleagues.
Resource management Program, Risk & Sustainability	Supporting	P3	Handles complex situations, adapts methods and coaches less-experienced colleagues.
Workplace safety Real Estate, Workplace & EHS	Supporting	P3	Handles complex situations, adapts methods and coaches less-experienced colleagues.
Workplace strategy Real Estate, Workplace & EHS	Supporting	P3	Handles complex situations, adapts methods and coaches less-experienced colleagues.

Career ladder

Reached from

Supervisor / Team Lead, Workplace ExperienceM0

Next steps

Senior Manager, Workplace ExperienceM2Management promotion
Move from one-team management to multi-team or manager-of-managers scope; allocate resources across priorities and build leadership bench strength.

People management requires sustained evidence of coaching, performance management, staffing judgment and organizational leadership - not simply greater individual expertise.

What changes to advance

Move from one-team management to multi-team or manager-of-managers scope; allocate resources across priorities and build leadership bench strength.

Source: SFIA; PMI; Microsoft Careers · MF234-M1