Senior Director, Reception & Guest Services
Multi-function / multi-region leader
Career Explorer · Real Estate, Workplace, Facilities & EHS · Reception & Guest Services Management
Standard where organizational scale supports the level
What the role involves
- Autonomy
- Large department / multiple portfolios
- Scope
- Large department / multiple portfolios
- Time horizon
- 2-3 years
- Expertise and judgement
- Integrates functions, shapes enterprise decisions, builds leadership pipeline
- Expected impact
- Large-scale transformation and business results
Expected skills (22)
Grouped as human, professional and technical. Target proficiency uses the P1–P5 scale, and each row says what that level means for that particular skill.
Human (11)
| Skill | Importance | Target | What that level looks like |
|---|---|---|---|
| Coaching Collaboration & Leadership | Core | P4 | Sets standards, integrates the skill across teams and resolves novel or high-impact problems. |
| Decision making Thinking & Judgment | Core | P4 | Sets standards, integrates the skill across teams and resolves novel or high-impact problems. |
| Delegation Collaboration & Leadership | Core | P4 | Sets standards, integrates the skill across teams and resolves novel or high-impact problems. |
| Executive communication Communication & Influence | Core | P4 | Sets standards, integrates the skill across teams and resolves novel or high-impact problems. |
| Feedback delivery Collaboration & Leadership | Core | P4 | Sets standards, integrates the skill across teams and resolves novel or high-impact problems. |
| Risk judgment Thinking & Judgment | Core | P4 | Sets standards, integrates the skill across teams and resolves novel or high-impact problems. |
| Stakeholder management Communication & Influence | Core | P4 | Sets standards, integrates the skill across teams and resolves novel or high-impact problems. |
| Strategic thinking Thinking & Judgment | Core | P4 | Sets standards, integrates the skill across teams and resolves novel or high-impact problems. |
| Talent development Collaboration & Leadership | Core | P4 | Sets standards, integrates the skill across teams and resolves novel or high-impact problems. |
| Conflict resolution Communication & Influence | Supporting | P4 | Sets standards, integrates the skill across teams and resolves novel or high-impact problems. |
| Inclusive leadership Collaboration & Leadership | Supporting | P4 | Sets standards, integrates the skill across teams and resolves novel or high-impact problems. |
Professional (11)
| Skill | Importance | Target | What that level looks like |
|---|---|---|---|
| Business acumen Business & Strategy | Core | P4 | Sets standards, integrates the skill across teams and resolves novel or high-impact problems. |
| Financial acumen Business & Strategy | Core | P4 | Sets standards, integrates the skill across teams and resolves novel or high-impact problems. |
| Performance management Business & Strategy | Core | P4 | Sets standards, integrates the skill across teams and resolves novel or high-impact problems. |
| Capital project management Real Estate, Workplace & EHS | Supporting | P4 | Sets standards, integrates the skill across teams and resolves novel or high-impact problems. |
| Crisis management Real Estate, Workplace & EHS | Supporting | P4 | Sets standards, integrates the skill across teams and resolves novel or high-impact problems. |
| Environmental health and safety Real Estate, Workplace & EHS | Supporting | P4 | Sets standards, integrates the skill across teams and resolves novel or high-impact problems. |
| Facilities management Real Estate, Workplace & EHS | Supporting | P4 | Sets standards, integrates the skill across teams and resolves novel or high-impact problems. |
| Real estate portfolio management Real Estate, Workplace & EHS | Supporting | P4 | Sets standards, integrates the skill across teams and resolves novel or high-impact problems. |
| Resource management Program, Risk & Sustainability | Supporting | P4 | Sets standards, integrates the skill across teams and resolves novel or high-impact problems. |
| Workplace safety Real Estate, Workplace & EHS | Supporting | P4 | Sets standards, integrates the skill across teams and resolves novel or high-impact problems. |
| Workplace strategy Real Estate, Workplace & EHS | Supporting | P4 | Sets standards, integrates the skill across teams and resolves novel or high-impact problems. |
Career ladder
Reached from
Next steps
- AVP / Head of Reception & Guest ServicesM5Management promotion
Move into a major function/geography executive layer; translate enterprise strategy into a broad operating domain and own strategic outcomes.
What changes to advance
Move into a major function/geography executive layer; translate enterprise strategy into a broad operating domain and own strategic outcomes.
Source: SFIA; PMI; Microsoft Careers · MF246-M4