8D problem solving
Ability to apply 8D problem solving practices and professional judgment to deliver reliable outcomes in quality & regulatory contexts.
What each level means
The P1–P5 scale is shared across every skill, but what each level means changes with the skill. This is what it looks like in practice.
P1
Describes the process, controls, stakeholders and basic decisions involved in 8D problem solving.
P2
Executes standard 8D problem solving activities accurately within established controls and escalates exceptions.
P3
Owns complex 8D problem solving cases/processes, improves controls and coaches colleagues.
P4
Sets cross-team standards and governance for 8D problem solving, integrating risk, metrics and stakeholder needs.
P5
Defines enterprise strategy or external practice for 8D problem solving and develops other experts.
Source: PROCOMER FTZ employer benchmark