Back-office processing

What each level means

The P1–P5 scale is shared across every skill, but what each level means changes with the skill. This is what it looks like in practice.

1. P1

   Describes the process, controls, stakeholders and basic decisions involved in Back-office processing.

2. P2

   Executes standard Back-office processing activities accurately within established controls and escalates exceptions.

3. P3

   Owns complex Back-office processing cases/processes, improves controls and coaches colleagues.

4. P4

   Sets cross-team standards and governance for Back-office processing, integrating risk, metrics and stakeholder needs.

5. P5

   Defines enterprise strategy or external practice for Back-office processing and develops other experts.