Concierge services
Ability to apply Concierge services practices and professional judgment to deliver reliable outcomes in hospitality contexts.
What each level means
The P1–P5 scale is shared across every skill, but what each level means changes with the skill. This is what it looks like in practice.
P1
Describes the process, controls, stakeholders and basic decisions involved in Concierge services.
P2
Executes standard Concierge services activities accurately within established controls and escalates exceptions.
P3
Owns complex Concierge services cases/processes, improves controls and coaches colleagues.
P4
Sets cross-team standards and governance for Concierge services, integrating risk, metrics and stakeholder needs.
P5
Defines enterprise strategy or external practice for Concierge services and develops other experts.
Source: PROCOMER FTZ employer benchmark