Contract-to-billing operations

What each level means

The P1–P5 scale is shared across every skill, but what each level means changes with the skill. This is what it looks like in practice.

1. P1

   Describes the process, controls, stakeholders and basic decisions involved in Contract-to-billing operations.

2. P2

   Executes standard Contract-to-billing operations activities accurately within established controls and escalates exceptions.

3. P3

   Owns complex Contract-to-billing operations cases/processes, improves controls and coaches colleagues.

4. P4

   Sets cross-team standards and governance for Contract-to-billing operations, integrating risk, metrics and stakeholder needs.

5. P5

   Defines enterprise strategy or external practice for Contract-to-billing operations and develops other experts.